Now Assist Analytics indicators

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Indicators for Now Assist Analytics include information about generative AI log metadata, deflection events, deflection event activities, deflection rate, and more.

    To access these indicators, navigate to Platform Analytics Administration > Indicators. You must have the Now Assist Analytics Admin [sn_na_analytics_admin] role to access the indicators.

    These indicators measure data on daily intervals. Data is only available for dates before the current date. If you want to see results from the current day, you must wait until the next day.

    Now Assist Analytics indicators

    Now Assist Analytics indicators on your instance provide details about deflection events and activities, deflection rate, skill acceptance rate, and so on. The following table lists the indicators that are included in Now Assist Analytics, along with breakdowns and indicator sources.

    Tabela 1. Now Assist Analytics indicators
    Indicator Indicator type Breakdowns available Indicator source table Application
    Daily GenAI Deflection Events Automated
    • By Deflection Source
    • By Deflection Event Outcome
    • By Deflection Event Outcome Type
    • By Query Resolution Status
    • By Deflection Log Source
    		 Now Assist Analytics Deflection Event [sn_na_def_event] Now Assist Analytics
    Daily GenAI Deflection Event Activities Automated
    • By Deflection Event Activity Feedback
    • By Deflection Event Activity Type
    • By Deflection Event Activity Direction
    • By Deflection Source
    • By Deflection Log Source
    		 Now Assist Analytics Deflection Event Activity [sn_na_def_event_activity] Now Assist Analytics
    Daily GenAI Log Metadata Automated
    • By Feedback
    • By response accepted without edits
    • By Skills Config
    • By Skill Family
    		 Gen AI Log Metadata [sys_gen_ai_log_metadata] Now Assist Analytics
    GenAI Actions per day Automated
    • By Skills Config
    • By GenAI Feature
    • By Skill Family
    • By Generative AI Skill Execution Modality
    		 Generative AI Usage log [sys_gen_ai_usage_log] Now Assist Admin console
    Number of users who used GenAI actions per day Automated
    • By Skills Config
    • By GenAI Feature
    • By Skill Family
    • By Generative AI Skill Execution Modality
    		 Generative AI Usage log [sys_gen_ai_usage_log] Now Assist Admin console
    Acceptance rate Formula By Skills Config Gen AI Log Metadata [sys_gen_ai_log_metadata] Now Assist Analytics
    Acceptance rate without edits Formula By Skills Config Gen AI Log Metadata [sys_gen_ai_log_metadata] Now Assist Analytics
    Deflection Rate (Self-Solved Performance) Formula By Deflection Source Now Assist Analytics Deflection Event [sn_na_def_event] Now Assist Analytics