---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Using Generative AI Controller

# Using Generative AI Controller {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Generative AI Controller to integrate generative AI with Workflow Studio, Virtual Agent Designer, and scripting.

[Use Generative AI Controller with Workflow Studio](https://servicenow-prod.fluidtopics.net/nz1sDQWhyC0IXNPFFyaLng "Summarize the information automatically and add it to a form with the Generative AI Controller Summarize action in Workflow Studio. You can build a flow to summarize any field.")
:   Use the Generative AI Controller capabilities in flows with Workflow Studio.

[Use Generative AI Controller with Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/t~cEDuMJC3PjVU8ZFQ8uNw "Use Generative AI Controller capabilities inside Virtual Agent topics to draft knowledge articles.")
:   Use the Generative AI Controller capabilities in Virtual Agent topics with Virtual Agent Designer.

[Use Sentiment Analysis with Workflow Studio](https://servicenow-prod.fluidtopics.net/nWWik~1PW_cxM6wOOEGAyg "Create a flow to upgrade the assignment group of an incident if the user has a negative sentiment in the short description.")
:   Use the Analyze Sentiment capability to determine the user attitude and the use that results in a flow with Workflow Studio.

[Use a script with Generative AI Controller](https://servicenow-prod.fluidtopics.net/0j9RHInY1Bp0nTjxjsEgMA "Use background scripts and Generative AI Controller Generic Prompt to interact directly with the generative AI model API.")
:   Write scripts to harness the power of generative AI directly.