---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist skills

# Now Assist skills {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 min. de leitura

Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.
The following sections describe the available Now Assist skills.

By default, all skills exist in the global domain. When you use Now Assist in a domain-separated environment, users are only able to access data in their domain. For example, if a user uses the summarization skill, Now Assist only uses material that exists in the user's domain when generating that summary. Additionally, there is no co-mingling of data for domain-separated instances when using generative AI skills. The data
resides only on the instance, and the shared services used for generative AI do not persist any requests (prompts) and responses. For more information, see [Domain separation in the Now Assist Admin console](https://servicenow-prod.fluidtopics.net/iW2bPGUt4eVMqke21aEOLQ "Domain separation is supported for the Now Assist Admin console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data."). (Note that global domain is not the same as global scope. For more information, see [Exploring Next Experience pickers](https://www.servicenow.com/docs/access?context=next-experience-pickers&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).)  
Importante:  
Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://servicenow-prod.fluidtopics.net/BRmxNZVsqx_s9mIb58ASjA "Starting with the Zurich Patch 4 release, some Now Assist skills, agents, and agentic workflows are turned on by default.").  
Nota:  
Some workflow skills support Now Assist functionality. Deactivating these skills may negatively impact some features. {#now-assist-skills__table_yz3_mqd_dbc__entry__3}

| Workflow | Product | Available skills |
|-|-|-|
| Technology | [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | * [Acceptance criteria generation](https://www.servicenow.com/docs/access?context=generate-acceptance-criteria-for-stories-in-cwm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Docs summarization](https://www.servicenow.com/docs/access?context=summarize-doc-now-assist-cwm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Doc generation](https://www.servicenow.com/docs/access?context=generate-summarize-and-refine-content-of-docs-with-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Task generation](https://www.servicenow.com/docs/access?context=generate-tasks-cwm-docs-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) {#now-assist-skills__ul_jr1_jwk_4hc} |
| Technology | [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | * [Configuration item (CI) summarization](https://www.servicenow.com/docs/access?context=na-cmdb-agent-ci-summarizer&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Manage duplicate CIs](https://www.servicenow.com/docs/access?context=now-assist-cmdb-mng-dupe-cis-skill&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Service Graph Connector diagnosis](https://www.servicenow.com/docs/access?context=now-assist-sgc-diagnose&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) {#now-assist-skills__ul_rjk_133_vcc} |
| Technology | [Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | * [ADR DOC summarization and actions](https://www.servicenow.com/docs/access?context=summarize-docs-genai-skill-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Business application insights](https://www.servicenow.com/docs/access?context=generate-insights-into-ba&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Diagram change analysis](https://www.servicenow.com/docs/access?context=compare-modeling-diagrams&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Refine text](https://www.servicenow.com/docs/access?context=elaborate-or-shorten-content-form-fields&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Register a business application](https://www.servicenow.com/docs/access?context=register-business-application-using-conversational-experience&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Register a digital integration](https://www.servicenow.com/docs/access?context=register-digital-integration-using-conv-exp&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) {#now-assist-skills__ul_yrp_mmx_2hc} |
| Technology | [Now Assist for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) | [Extract data from utility invoices](https://www.servicenow.com/docs/access?context=extract-data-from-utility-invoices&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) |
| Technology | [Now Assist for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | * Create purchase orders from attachments * [Generate hardware asset insights](https://www.servicenow.com/docs/access?context=generate-asset-analysis-now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) {#now-assist-skills__ul_jsj_vqc_m3c} |
| Technology | [Now Assist for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | * [Common control objective creation](https://www.servicenow.com/docs/access?context=take-actions-on-the-recommendations-for-similar-control-objectives&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Control objective impact analyzer](https://www.servicenow.com/docs/access?context=identify-control-objectives-impacted-by-citation-updates&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Generate recommendation for similar control objective](https://www.servicenow.com/docs/access?context=generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Issue summarization](https://www.servicenow.com/docs/access?context=summarize-an-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Recommendations for regulatory alert impacted areas](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert summarization](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted citations](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted control objectives](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted controls](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Regulatory alert impacted policies](https://www.servicenow.com/docs/access?context=create-recommendation-reg-alert&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Risk assessment summarization](https://www.servicenow.com/docs/access?context=generate-risk-assessment-summary-genai&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Risk event summarization](https://www.servicenow.com/docs/access?context=generate-risk-event-summary-in-the-risk-workspace&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) [Risk event summarization in the classic UI](https://www.servicenow.com/docs/access?context=generate-a-risk-event-summary&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) {#now-assist-skills__ul_krs_kkr_cfc} |
| Technology | [Now Assist for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | * [Alert analysis](https://www.servicenow.com/docs/access?context=alert-summarization-now-assist&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Alert investigation](https://www.servicenow.com/docs/access?context=nai-analyze-past-incidents&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Analyze service health](https://www.servicenow.com/docs/access?context=analyze-service-health-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Analyze service observability dashboard](https://www.servicenow.com/docs/access?context=analyze-a-dashboard-in-service-observability&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [LEAP installer](https://www.servicenow.com/docs/access?context=aiops-leap&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * Service Mapping Candidate * Service mapping candidates Impact {#now-assist-skills__ul_tmm_13p_g3c} |
| Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | * [Catalog task summarization](https://www.servicenow.com/docs/access?context=cust-now-assist-request-summarization-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Change request risk explanation](https://www.servicenow.com/docs/access?context=change-risk-exp-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Change request summarization](https://www.servicenow.com/docs/access?context=summarize-change-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Chat reply recommendation](https://www.servicenow.com/docs/access?context=now-assist-itsm-chat-recommendation&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=generate-chat-summary-interaction-now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Email recommendation](https://www.servicenow.com/docs/access?context=now-assist-itsm-email-recommendation&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Incident assist](https://www.servicenow.com/docs/access?context=now-assist-itsm-incident-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Incident sentiment analysis](https://www.servicenow.com/docs/access?context=sentiment-analysis-now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Incident summarization](https://www.servicenow.com/docs/access?context=summarize-incident-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Investigate boot time issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-boot-time-issues&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Investigate Zoom call quality issues](https://www.servicenow.com/docs/access?context=investigate-and-resolve-zoom-call-issues&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-SOW-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Release notes generation](https://www.servicenow.com/docs/access?context=now-assist-itsm-dpr-generate-release-notes&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Request activity response generation](https://www.servicenow.com/docs/access?context=cust-now-assist-request-summarization-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Request summarization](https://www.servicenow.com/docs/access?context=cust-now-assist-request-summarization-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Requested item activity response generation](https://www.servicenow.com/docs/access?context=cust-now-assist-request-summarization-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Requested item summarization](https://www.servicenow.com/docs/access?context=cust-now-assist-request-summarization-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=resolve-incident-now-assist&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Sidebar discussion summarization](https://www.servicenow.com/docs/access?context=now-assist-itsm-sidebar-discussion&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Suggested steps generation](https://www.servicenow.com/docs/access?context=resolution-steps-generation-now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) {#now-assist-skills__ul_cww_g3y_tbc} |
| Technology | [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | [Search for a related record](https://www.servicenow.com/docs/access?context=search-related-records-ot-cmdb-tables-now-assist-otm&version=australia&pubname=australia-operational-technology&ft:locale=en-US) |
| Technology | [Now Assist for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | * [OT incident summarization](https://www.servicenow.com/docs/access?context=summarize-ot-incident-now-assist&version=australia&pubname=australia-operational-technology&ft:locale=en-US) * [OT resolution notes generation](https://www.servicenow.com/docs/access?context=generate-resolution-notes-ot-incident&version=australia&pubname=australia-operational-technology&ft:locale=en-US) {#now-assist-skills__ul_b5h_lf1_b3c} |
| Technology | [Now Assist for Privacy Management](https://www.servicenow.com/docs/access?context=now-assist-for-privacy-management&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | * [Control objective impact analyzer](https://www.servicenow.com/docs/access?context=identify-control-objectives-impacted-by-citation-updates&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Common control objective creation](https://www.servicenow.com/docs/access?context=privacy-take-actions-on-the-recommendations-for-similar-control-objectives&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Recommendation of similar control objectives](https://www.servicenow.com/docs/access?context=privacy-generate-recommendation-for-a-new-control-objective&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Risk assessment summary](https://www.servicenow.com/docs/access?context=privacy-generate-risk-assessment-summary&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) {#now-assist-skills__ul_bwg_bzk_4hc} |
| Technology | [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | * [Correlation insights generation](https://www.servicenow.com/docs/access?context=generating-insights-for-now-assist-for-security&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Generate content for shift handover](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Post-incident analysis](https://www.servicenow.com/docs/access?context=generate-pia-report-now-assist-security-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=generate-closure-notes-si-now-assist-sec-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security incident quality assessment](https://www.servicenow.com/docs/access?context=na-sir-quality-assessment&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security incident recommended actions](https://www.servicenow.com/docs/access?context=generate-recommended-actions-now-assist-for-security&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security incident resolution plan](https://www.servicenow.com/docs/access?context=config-resolution-plan-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security incident summarization](https://www.servicenow.com/docs/access?context=summarize-security-incident-now-assist-sec-incident&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Security operations metrics analysis](https://www.servicenow.com/docs/access?context=now-assist-sir-soc-efficiency-usecase&version=australia&pubname=australia-security-management&ft:locale=en-US) {#now-assist-skills__ul_kdl_bbh_ccc} |
| Technology | [Now Assist for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | * [Extract entitlements from contract](https://www.servicenow.com/docs/access?context=extract-entitlements-from-contracts-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Publisher compliance summarization](https://www.servicenow.com/docs/access?context=summarize-publisher-compliance-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Product compliance summarization](https://www.servicenow.com/docs/access?context=summarize-product-compliance-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Recommended actions](https://www.servicenow.com/docs/access?context=recommended-actions-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [SaaS user resolution](https://www.servicenow.com/docs/access?context=automate-userresolution-saas-now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) {#now-assist-skills__ul_jmp_s1y_2hc} |
| Technology | [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | * [Create a demand](https://www.servicenow.com/docs/access?context=demand-creation-using-now-assist&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [EAP doc summarization](https://www.servicenow.com/docs/access?context=summarize-and-refine-docs-content-in-eap&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Identify similar records](https://www.servicenow.com/docs/access?context=identify-similar-demand-records&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Demand summarization](https://www.servicenow.com/docs/access?context=demand-summarization-skill&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Goal insights](https://www.servicenow.com/docs/access?context=generate-insights-for-goal&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Multi feedback summarization](https://www.servicenow.com/docs/access?context=feedback-summary-sentiment-topics&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Planning item doc summarization](https://www.servicenow.com/docs/access?context=summarize-documents-genai-skill-spw&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Project doc summarization](https://www.servicenow.com/docs/access?context=summarize-doc-content-genai-skill-pw&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Project insights generation](https://www.servicenow.com/docs/access?context=email-project-summary-skill-pw&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Refine records](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Story generation](https://www.servicenow.com/docs/access?context=generate-stories-from-epics-now-assist-eap&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Target generation](https://www.servicenow.com/docs/access?context=generate-targets-for-goal&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Write planning item](https://www.servicenow.com/docs/access?context=refine-text-with-write-planning-item-skill&version=australia&pubname=australia-it-business-management&ft:locale=en-US) {#now-assist-skills__ul_cp5_w1h_ccc} |
| Technology | [Now Assist for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=now-assist-tprm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | * [TPRM issue summarization](https://www.servicenow.com/docs/access?context=create-a-summary-of-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [TPRM issue management recommendation](https://www.servicenow.com/docs/access?context=create-recommendation-tprm-issue&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) {#now-assist-skills__ul_gtp_xsc_m3c} |
| Technology | [Now Assist for Vulnerability Response](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | * [Approval recommendation](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Now Assist recommendation](https://www.servicenow.com/docs/access?context=sem-approval-recommendation-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) * [SEM insights](https://www.servicenow.com/docs/access?context=sem-insights-skill&version=australia&pubname=australia-security-management&ft:locale=en-US) * [SPC setup connector](https://www.servicenow.com/docs/access?context=using-now-assist-api-connector&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Suggest vulnerability solutions](https://www.servicenow.com/docs/access?context=solutions-now-assist-vulnerability-response&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Vulnerable item deduplication](https://www.servicenow.com/docs/access?context=dedupe-host-vi-now-assist-vulnerability-response&version=australia&pubname=australia-security-management&ft:locale=en-US) {#now-assist-skills__ul_m5v_m32_hhc} |
| Customer | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | * [Activity response generation](https://www.servicenow.com/docs/access?context=generate-a-recommendation-to-respond-to-an-activity&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Case summarization](https://www.servicenow.com/docs/access?context=now-assist-csm-summarize-case&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Chat recommendation](https://www.servicenow.com/docs/access?context=generate-chat-reply-recommendations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=now-assist-csm-summarize-chat&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Email recommendation](https://www.servicenow.com/docs/access?context=generate-email-reply-recommendations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-csm-workspace&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-csm-generate-resolution&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Sentiment analysis case](https://www.servicenow.com/docs/access?context=analyze-sentiments-in-now-assist-for-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Sentiment analysis dashboard](https://www.servicenow.com/docs/access?context=use-sentiment-analysis-dashboard&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Sidebar summarization](https://www.servicenow.com/docs/access?context=summarize-sidebar-conversations&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Suggested steps generation](https://www.servicenow.com/docs/access?context=suggested-steps-generation-in-now-assist-for-customer-service-management-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Trending topics dashboard](https://www.servicenow.com/docs/access?context=view-trending-topics-dashboard&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) {#now-assist-skills__ul_osp_thy_tbc} |
| Customer | [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) | * [KB generation](https://www.servicenow.com/docs/access?context=na-fsm-generate-kb-article&version=australia&pubname=australia-field-service-management&ft:locale=en-US) * [Sidebar summarization](https://www.servicenow.com/docs/access?context=na-fsm-summarize-sidebar-platform&version=australia&pubname=australia-field-service-management&ft:locale=en-US) * [Work order task summarization](https://www.servicenow.com/docs/access?context=generate-wot-summ-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) {#now-assist-skills__ul_l53_yhy_tbc} |
| Customer | [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) | * [Case summarization](https://www.servicenow.com/docs/access?context=summarize-case-using-now-assist-fso&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) * [Disputes intake via Virtual Agent](https://www.servicenow.com/docs/access?context=submit-dispute-case-disputes-intake-via-virtual-agent&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) {#now-assist-skills__ul_m1s_5hy_tbc} |
| Customer | [Now Assist for Manufacturing Commercial Operations](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&version=australia&pubname=australia-manufacturing&ft:locale=en-US) | [Enhance non conformance description](https://www.servicenow.com/docs/access?context=mco-report-an-issue_AI&version=australia&pubname=australia-manufacturing&ft:locale=en-US) |
| Customer | [Now Assist for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&version=australia&pubname=australia-order-management&ft:locale=en-US) | [Order summarization](https://www.servicenow.com/docs/access?context=now-assist-order-mgmt-summarize-order&version=australia&pubname=australia-order-management&ft:locale=en-US) |
| Customer | [Now Assist for Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=australia&pubname=australia-government-industry&ft:locale=en-US) | * [Government case summarization](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-case&version=australia&pubname=australia-government-industry&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=now-assist-psds-summarize-chat&version=australia&pubname=australia-government-industry&ft:locale=en-US) {#now-assist-skills__ul_yf1_d33_vcc} |
| Customer | [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | * [Account onboarding case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-onboard-case&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Customer play summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-success-play&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Customer service summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-knowledge-graph&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Engagement summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-engagement&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Internal play summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-plays&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-knowledge-article&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-resolution&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * * [Risk signal and issues summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-risk-signals-issues&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Service problem case summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-case&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Success initiative summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-success-init&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Test summarization](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-test&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Touchpoint summary](https://www.servicenow.com/docs/access?context=now-assist-tmt-summarize-touchpoint&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Transform mapping assist](https://www.servicenow.com/docs/access?context=now-assist-tmt-generate-transform-maps&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) {#now-assist-skills__ul_jr1_cll_12c} |
| Employee | [Now Assist for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Requested item summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Request summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Case summarization for approvals](https://www.servicenow.com/docs/access?context=explore-now-assist-for-emp-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_tfp_xqh_g3c} |
| Employee | [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | [Incident summarization](https://www.servicenow.com/docs/access?context=now-assist-hs-summarize-safety-incident&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| Employee | [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Case summarization](https://www.servicenow.com/docs/access?context=now-assist-hrsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Chat reply recommendation](https://www.servicenow.com/docs/access?context=chat-recommendations-nahr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Chat summarization](https://www.servicenow.com/docs/access?context=now-assist-hrsd-chat&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Email recommendation](https://www.servicenow.com/docs/access?context=email-recommendation-nahr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [KB generation](https://www.servicenow.com/docs/access?context=gen-kb-now-assisthr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Persona assistant](https://www.servicenow.com/docs/access?context=employee-summary-lh&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Resolution notes generation](https://www.servicenow.com/docs/access?context=now-assist-hrsd-res-note&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Sentiment analysis for HR case](https://www.servicenow.com/docs/access?context=analyze-sentiments-now-assist&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Sentiment analysis for HR task](https://www.servicenow.com/docs/access?context=tcase-now-assist-hr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Sidebar discussion summarization](https://www.servicenow.com/docs/access?context=sidebar-discussion-nahr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_ok1_lrd_dbc} |
| Employee | [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Conversational intake for Conflict of Interest request](https://www.servicenow.com/docs/access?context=lsd-config-converse-intake&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Get category of the legal request](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Legal matter summarization](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Legal request summarization](https://www.servicenow.com/docs/access?context=now-assist-lsd-summarize-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Triage legal request AI Search](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Triage legal request capability](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_jnd_tgw_gdc} |
| Employee | [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Contract analysis](https://www.servicenow.com/docs/access?context=cncore-NA-review-land&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Contract metadata extraction](https://www.servicenow.com/docs/access?context=cncore-metadata-extract-land&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Contract obligation extraction](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Conversational contract search and insights](https://www.servicenow.com/docs/access?context=cncore-conf-converse-skill&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_uml_y2z_ycc} |
| Employee | [Now Assist for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Reserve Space Virtual Agent topic](https://www.servicenow.com/docs/access?context=wsd-reserve-a-space-now-assist-va&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Workplace Case Summarization](https://www.servicenow.com/docs/access?context=summarize-workplace-case&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#now-assist-skills__ul_iq2_25c_m3c} |
| Creator | [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) | * [App generation](https://www.servicenow.com/docs/access?context=sns-app-gen-using-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Build Agent](https://www.servicenow.com/docs/access?context=build-agent&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Catalog item generation](https://www.servicenow.com/docs/access?context=create-catalog-item-using-now-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [App summary generation](https://www.servicenow.com/docs/access?context=summarize-an-app-in-servicenow-studio&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Summarize a client script using Now Assist](https://www.servicenow.com/docs/access?context=client-script-summarization-generation&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Code Assist autocomplete](https://www.servicenow.com/docs/access?context=generate-code-with-autocomplete&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Code Assist edit](https://www.servicenow.com/docs/access?context=edit-code-now-assist&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Code assist summarization](https://www.servicenow.com/docs/access?context=explain-and-summarize-code-with-quick-actions&version=australia&pubname=australia-api-reference&ft:locale=en-US) * [Code Assist generation](https://www.servicenow.com/docs/access?context=generate-scripts-from-text&version=australia&pubname=australia-api-reference&ft:locale=en-US) * Data binding generation * [Event handler generation](https://www.servicenow.com/docs/access?context=configure-an-event-handler-with-now-assist&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Create an AI-generated experience](https://www.servicenow.com/docs/access?context=generate-ui&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Flow generation](https://www.servicenow.com/docs/access?context=flow-generation-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Flow generation with images](https://www.servicenow.com/docs/access?context=flow-generation-with-images-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Flow recommendations](https://www.servicenow.com/docs/access?context=flow-recommendations-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Flow summarization](https://www.servicenow.com/docs/access?context=flow-summarization-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) * Mobile card generation * [Playbook generation](https://www.servicenow.com/docs/access?context=generate-a-playbook-outline&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Playbook generation with images](https://www.servicenow.com/docs/access?context=generate-a-playbook-outline&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Playbook recommendations](https://www.servicenow.com/docs/access?context=generate-playbook-recommendations&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Process inefficiency highlights](https://www.servicenow.com/docs/access?context=generate-highlights&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Robotic Process Automation (RPA) bot generation](https://www.servicenow.com/docs/access?context=rpa-bot-generation&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [Spoke generation](https://www.servicenow.com/docs/access?context=create-spk-now-spk-gen&version=australia&pubname=australia-build-workflows&ft:locale=en-US) * [Test generation](https://www.servicenow.com/docs/access?context=tg-implement&version=australia&pubname=australia-application-development&ft:locale=en-US) * [Work notes analysis](https://www.servicenow.com/docs/access?context=run-worknotes-analysis&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_lsx_lrd_dbc} |
| Platform | [Now Assist Platform](https://servicenow-prod.fluidtopics.net/5tdlrtjzlKuAxBeZS2xHVg "ServiceNow Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.") | * [Article optimization](https://servicenow-prod.fluidtopics.net/XN12BR~KRxeRECSF4RM6HQ "The article optimization skill in ServiceNow AI Platform provides recommendations for improving the quality and health of knowledge articles, providing actionable feedback to authors and managers. The recommendations for knowledge articles become available after you activate the Article Optimization skills in Now Assist Admin.") * [Complete record generation](https://servicenow-prod.fluidtopics.net/zQLzJ5PKjQnnol_bQn7y4g "Use ServiceNowNow Assist Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.") * [Conversational Help](https://servicenow-prod.fluidtopics.net/xKfbuqSUj70JoeLt9WBxPw "This skill uses Generative AI application capabilities to provide answers to the questions on the Now Assist panel.") * [Document summarization](https://www.servicenow.com/docs/access?context=generate-document-summary-now-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Extract information from documents](https://servicenow-prod.fluidtopics.net/flmtQQYvp5lq9KE8zyxkIA "The extract information from documents skill allows you to use Now Assist predictions to extract information from document and image files.") * [GAF skills](https://servicenow-prod.fluidtopics.net/aKbouvKrqJil9bdAaWbjGQ "Set up Group Action Framework (GAF) to improve the response quality, recall speed, and consistency of AI agents.") * [Identify duplicate articles](https://www.servicenow.com/docs/access?context=Now-Assist-identify-and-review-duplicate-articles&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Knowledge content recommendation](https://servicenow-prod.fluidtopics.net/~eUId36kjPIwyawQyC7t5Q "Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the Now Assist context menu.") * [Multimodal chat](https://servicenow-prod.fluidtopics.net/tO5imRogyZsfS80SxpQfgA "With Now Assist in Document Intelligence, you can use generative AI to extract key information from your documents and images for use in your workflows your agents can use generative AI to help review documents for key information and extract document data for use in your workflows.") * [Navigation](https://servicenow-prod.fluidtopics.net/CiCcvnwhwTQbZpbqXx8Bbg "Use the navigation skill in Now Assist to take you where you want to go on the ServiceNow AI Platform.") * [New column data generation](https://servicenow-prod.fluidtopics.net/zQLzJ5PKjQnnol_bQn7y4g "Use ServiceNowNow Assist Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.") * [Potential knowledge gaps](https://servicenow-prod.fluidtopics.net/Od7fPgumNY2hUik65vp~6g "The potential knowledge gap skill helps find missing or incomplete knowledge coverage by analyzing service interactions. Gap recommendations become available after you activate the knowledge gaps skills in Now Assist Admin.") * [Requester approval checklist](https://servicenow-prod.fluidtopics.net/6wUbgCGe6qNrgzQB3vouyA "The requester approval checklist skill in the ServiceNow AI Platform generates a structured checklist by mapping real-time request data against your organization’s knowledge articles.") * [ServiceNow Lens](https://servicenow-prod.fluidtopics.net/ju415m6ijcZaUkLTMzekKw "With ServiceNow AI Lens, which is a ServiceNow Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows.") * [TextToResult](https://servicenow-prod.fluidtopics.net/Wwc5yIH2NqOozRMN_199lw "The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of Now Assist Virtual Agent, AI agents, and generative AI skills.") |
| Data and Analytics | [Now Assist skills for Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) | [AI Data Explorer skills](https://www.servicenow.com/docs/access?context=activate-now-ass-explorer&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Analytics exploration](https://www.servicenow.com/docs/access?context=launch-now-assist-explorer&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Exploration summarization](https://www.servicenow.com/docs/access?context=summarize-exploration&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Refine text in exploration](https://www.servicenow.com/docs/access?context=write-text-exploration&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) {#now-assist-skills__ul_z5r_m1m_fhc}[Query Generation skills](https://www.servicenow.com/docs/access?context=enable-query-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * Analytics query generation * Analytics insight generation * Analytics follow up generation * Analytics hidden insight generation {#now-assist-skills__ul_ijf_fz5_3hc} Skills installed by default with Platform: * [Dashboard and visualization export](https://www.servicenow.com/docs/access?context=export-db-dv-now-assist-panel&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * [Data visualization generation](https://www.servicenow.com/docs/access?context=use-dv-generation&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) * Analytics library management {#now-assist-skills__ul_rqn_rz5_3hc} |
| Finance \& Supply Chain | [Now Assist for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | * [Invoice case summarization](https://www.servicenow.com/docs/access?context=now-assist-summarize-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Invoice inquiry solution generator](https://www.servicenow.com/docs/access?context=use-invoice-inquiry-solution-generator-skill&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Purchase order line mapping](https://www.servicenow.com/docs/access?context=use-purchase-order-line-mapping&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Purchase order summarization](https://www.servicenow.com/docs/access?context=now-assist-fsc-summarize-po&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_dcg_stj_4hc} |
| Finance \& Supply Chain | [Now Assist for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | * [Email response](https://www.servicenow.com/docs/access?context=generate-email-response-for-supplier-tasks&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Sentiment analysis](https://www.servicenow.com/docs/access?context=slo-analyze-sentiments&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Supplier case summarization](https://www.servicenow.com/docs/access?context=now-assist-slo-summarize-case&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Supplier summarization](https://www.servicenow.com/docs/access?context=cust-na-fsc-supplier-skill&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Supplier performance summarization](https://www.servicenow.com/docs/access?context=summarize-supp-perf&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_ulg_qbk_4hc} |
| Finance \& Supply Chain | [Now Assist for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | * [Negotiation summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Procurement case summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Purchase requisition summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Sourcing event summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Sourcing request summarization](https://www.servicenow.com/docs/access?context=now-assist-spo-summarize-record&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#now-assist-skills__ul_ts3_w1k_4hc} |
| App Engine | [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=australia&pubname=australia-application-development&ft:locale=en-US) | [Custom app record summarization](https://www.servicenow.com/docs/access?context=custom-app-record-summarization-na-for-app-engine&version=australia&pubname=australia-application-development&ft:locale=en-US) |
| Impact | [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&version=australia&pubname=australia-impact&ft:locale=en-US) The Impact workflow contains technical accelerators that can help you get started more quickly with some Now Assist features. | * [Jumpstart Your Now Assist for Creator](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-creator&version=australia&pubname=australia-impact&ft:locale=en-US) * [Jumpstart Your Now Assist in Document Intelligence](https://www.servicenow.com/docs/access?context=jumpstart-your-now-assist-document-intelligence&version=australia&pubname=australia-impact&ft:locale=en-US) * [Jumpstart Your Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-virtual-agent&version=australia&pubname=australia-impact&ft:locale=en-US) * [Jumpstart Your Now Assist Skill Kit](https://www.servicenow.com/docs/access?context=jumpstart-now-assist-skill-kit&version=australia&pubname=australia-impact&ft:locale=en-US) {#now-assist-skills__ul_q3x_55s_fhc} |
| Vault | [Now Assist for Vault](https://www.servicenow.com/docs/access?context=now-assist-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US) | * [Check role access](https://www.servicenow.com/docs/access?context=check-role-access-now-assist-vault&version=australia&pubname=australia-platform-security&ft:locale=en-US) * [Generate custom data pattern](https://www.servicenow.com/docs/access?context=generate-custom-data-pattern-now-assist-vault&version=australia&pubname=australia-platform-security&ft:locale=en-US) * [Schedule Data Discovery job](https://www.servicenow.com/docs/access?context=schedule-data-discovery-job-now-assist-vault&version=australia&pubname=australia-platform-security&ft:locale=en-US) {#now-assist-skills__ul_ing_xx3_nhc} |
| Other | [Now Assist for Zero Copy Connector](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | * [ERP data discovery](https://www.servicenow.com/docs/access?context=now-assist-erp-data-discovery-skill&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) * [ERP data query](https://www.servicenow.com/docs/access?context=now-assist-erp-data-query&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) {#now-assist-skills__ul_zg1_wjs_fhc} |
[Tabela 1. Available skills by workflow]

{#now-assist-skills__table_yz3_mqd_dbc}