---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Explore

# Exploring Now Assist in Document Intelligence {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura

With Now Assist in Document Intelligence, you can use generative AI to extract key information from your documents and images for use in your workflows your agents can use generative AI to help review documents for key information and extract document data for use in your workflows.

## Now Assist in Document Intelligence overview {#docintel-exploring-now-assist__cf-exploring-parent-overview}

Now Assist in Document Intelligence makes the following generative AI capabilities available:

* Extract information from documents. Extract information in the form of fields, tables, and answers to predefined questions from documents and image files. The information can be reviewed by agents in the Document Intelligence workspace, stored in mapped fields, and used as defined in the workflow.
* Document extraction: Agents can extract information from documents and review the information in the Document Intelligence workspace. The information can then be stored in mapped fields and used as defined in the workflow.
* Document analysis: Agents can use the predictive capabilities of generative AI to review documents for predefined information requirements and offer helpful suggestions.
* Document Q\&A: Agents can save time when reviewing documents by using the predictive capabilities of generative AI to provide answers to predefined questions.
* Document and visual insights AI agent. The AI agent gathers context from user input and document or image attachments, generates the requested information based on the content, and provides the information along with any relevant task details. For more information on AI agents, see [Document and visual insights AI agent](https://servicenow-prod.fluidtopics.net/wumiw0tY0w~MfSE6UcrCLg "The document and visual insights AI agent gathers context from user input and document or image attachments, generates the requested information based on the image content, and provides the information along with any relevant task details.").
* Contract metadata extraction and contract analysis. The skills for contract metadata extraction and contract analysis are only available with the Now Assist in Contract Management application. For more information, see [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
* Attachment summarization. Agents can view a summary of attachment content along with the record summary in ITSM. Attachment summarization is available in Now Assist for ITSM. For more information, see [Customize a Now Assist for IT Service Management (ITSM) skill](https://www.servicenow.com/docs/access?context=cust-now-assist-itsm-skill&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
* Document chat. Agents can receive chat responses based on document content. Document chat is available in Now Assist for Virtual Agent. For more information, see [Upload documents in a chat](https://www.servicenow.com/docs/access?context=upload-documents-na-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
* Invoice data extraction. Extract invoice details from PDFs submitted through email or supplier portal and automatically process the digitized invoice within Accounts Payable Operations (APO). For more information, see [Now Assist for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US).
* ESG information extraction. Extract ESG-related information from invoices to support Operational Sustainability Management (ESG) initiatives and regulatory compliance. For more information, see [Filter citations documents for Operational Sustainability Management (formerly ESG Management)](https://www.servicenow.com/docs/access?context=filter-citations-and-authority-documents-for-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US).
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## Now Assist in Document Intelligence skills {#docintel-exploring-now-assist__section_dn1_rgj_xcc}

Now Assist in Document Intelligence includes the contract metadata extraction skill and the contract analysis skill. The Now Assist in Document Intelligence feature is only available with the Now Assist in Contract Management workflows. For more information, see [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).  
Now Assist in Document Intelligence skills are enabled in the Platform workflow on the Now Assist Admin Console. For more information on activating the skills, see [Activate a Now Assist in Document Intelligence skill](https://servicenow-prod.fluidtopics.net/nKdSoNsu5NwWSJD9whEaNg "Activate the Now Assist in Document Intelligence skills that agents can use to help analyze and extract information from documents with generative AI.").

Extract information from documents
:   The extract information from documents skill allows you to use Now Assist predictions to extract fields and tables and find answers to predefined questions from a document or image. Agents can review and edit predictions in
    the Document Intelligence workspace. For more information, see [Review extracted information in the Document Intelligence workspace](https://servicenow-prod.fluidtopics.net/R6RsYT2t_MztiuySGNQpsQ "Use the Document Intelligence workspace to review the information that was extracted from a document or image file by Now Assist in Document Intelligence.").

Multimodal chat

:   The multimodal chat skill is used to enable chat responses about the content of uploaded documents and images. It is only used on the server side by the document and visual insights AI agent and by the question answering
    capability in Now Assist for Virtual Agent. This skill doesn't require configuration in the Now Assist Admin console.

    For more information on these capabilities, see [Document and visual insights AI agent](https://servicenow-prod.fluidtopics.net/wumiw0tY0w~MfSE6UcrCLg "The document and visual insights AI agent gathers context from user input and document or image attachments, generates the requested information based on the image content, and provides the information along with any relevant task details.") and [Upload documents in a chat](https://www.servicenow.com/docs/access?context=upload-documents-na-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

Document extraction
:   The document extraction skill allows you to use Now Assist predictions to quickly extract data from documents. For more information, see
    [Extract document data with Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/6O6RPaF~SdbjG13wMYwDmg "Use the Document Intelligence workspace to review the information that was extracted from a document by Now Assist in Document Intelligence. You can also flag fields for follow-up and identify missing information in the document.").

Document Q\&A
:   The document Q\&A (question and answer) skill allows agents to use Now Assist to find answers to predefined questions from a document in the Document Intelligence workspace. For more information, see [Review document Q\&As with Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/XLVzQwGVvMJOwTsVvCcEqw "Use the Document Intelligence workspace to review the question and answer (Q&A) predictions provided by Now Assist in Document Intelligence.").

## Now Assist in Document Intelligence workflow {#docintel-exploring-now-assist__section_uz4_h1y_x2c}

The following diagram shows how the Now Assist in Document Intelligence skills are set up and used to process documents.  
Figura 1. Now Assist in Document Intelligence flow  
Figura 2. Now Assist in Document Intelligence flow  
In this workflow:

* An admin activates a skill and sets up a use case for it.
* A workflow integration creates a document task as part of its flow.
* A document is uploaded for processing in a document task.
* Now Assist processes the document and makes predictions based on the fields defined in the use case.
* If the use case is not set to full automation, the task is sent to a live agent for review.
* The agent provides input to validate or correct the values predicted by Now Assist.
* The task is completed and the integrated workflow proceeds as defined.
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## Now Assist in Document Intelligence benefits {#docintel-exploring-now-assist__section_j2z_2pg_b2c}

Now Assist in Document Intelligence provides the following benefits.{#docintel-exploring-now-assist__table_wk1_3qg_b2c__entry__3}

| Benefit | Feature | User |
|-|-|-|
| Start fast with a guided set up of your use cases to identify the information you want to get from your documents. | [Set up document intelligence use cases](https://servicenow-prod.fluidtopics.net/DxgRIxjl1iYHIDeub6MvUw "Create a use case record to define a document you want to process with Now Assist in Document Intelligence.") | [DocIntel Admin \[sn_docintel.admin\]](ywX2OvvBDrg8MYIqRIRLDw#docintel-roles-1 "Has full access to the Document Intelligence application, except for modifying a subset of system properties, and the billing and internal tables.") [DocIntel Manager \[sn_docintel.manager\]](ywX2OvvBDrg8MYIqRIRLDw#docintel-roles-5 "Creates and edits use cases, fields, field groups, and document tasks. Views, measures, and analyzes the usage and effectiveness of Document Intelligence using the Platform Document Intelligence Usage dashboard. Grants access to submit document tasks and interact with the Document Intelligence workspace.") |
| Accelerate the extraction of information from documents in the form of fields, tables, and answers to predefined questions, and turn it into structured data in the platform. | [Document extraction](https://servicenow-prod.fluidtopics.net/6O6RPaF~SdbjG13wMYwDmg "Use the Document Intelligence workspace to review the information that was extracted from a document by Now Assist in Document Intelligence. You can also flag fields for follow-up and identify missing information in the document.") [Review extracted information in the Document Intelligence workspace](https://servicenow-prod.fluidtopics.net/R6RsYT2t_MztiuySGNQpsQ "Use the Document Intelligence workspace to review the information that was extracted from a document or image file by Now Assist in Document Intelligence.") | [DocIntel Extraction Agent \[sn_docintel.extraction_agent\]](ywX2OvvBDrg8MYIqRIRLDw#docintel-roles-3 "Extracts information from documents using the Document Intelligence workspace.") |
| Quickly find key information in documents by getting answers to specific questions. | [Document Q\&A](https://servicenow-prod.fluidtopics.net/XLVzQwGVvMJOwTsVvCcEqw "Use the Document Intelligence workspace to review the question and answer (Q&A) predictions provided by Now Assist in Document Intelligence.") | [DocIntel Extraction Agent \[sn_docintel.extraction_agent\]](ywX2OvvBDrg8MYIqRIRLDw#docintel-roles-3 "Extracts information from documents using the Document Intelligence workspace.") |
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