---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Smart Documents Skill

# Smart Documents Skill {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Accelerate document insights with instant summaries, interactive Q\&A, and FAQs using Now Assist in Document Management.

## Smart Documents Skill overview {#now-assist-skills-smart-documents__section_cc1_cy5_ghc}

The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q\&A and FAQs, enabling you to quickly
understand the content, explore key insights and get answers to specific questions.

You can summarize a document in a workspace, ask interactive questions, and view FAQs. To learn how, see [Generate summary and ask questions using Now Assist in Document Management](https://www.servicenow.com/docs/access?context=ask-questions-faqs-now-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

The following diagram shows that by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case
file.

## Availability {#now-assist-skills-smart-documents__section_ctt_wbv_ghc}

{#now-assist-skills-smart-documents__table_r25_vxc_xxdafdaa__entry__2}

| Workflow | Product |
|-|-|
| Technology | [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) |
| Customer | [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) |
| Employee | [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
[Tabela 1. Now Assist Products and Workflows]

{#now-assist-skills-smart-documents__table_r25_vxc_xxdafdaa}