Now Assist AI web agents

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 4 min. de leitura

    • Now Assist AI web agent is a chat and browser interface that runs within a ServiceNow instance to help you tackle complex or repetitive tasks across the ServiceNow AI Platform and other third-party properties. It “sees” and “interacts” with the ServiceNow interface just as you would—clicking, typing, and scrolling—to execute actions on your behalf.

    Web Agents overview

    Now Assist AI web agents are a type of AI Agent, invoked by the Orchestrator. Unlike other AI agents, however, Now Assist AI web agents stay on the browser and do not use preconfigured APIs, scripts, or other backend logic. They function as interactive, visible assistants that mimic human critical thinking and decision-making through UI actions. Simply tell a web agent what you need, from updating user roles to scheduling maintenance, and it handles the work for you—seamlessly and behind the scenes. It performs tasks in a similar way to humans interacting with the UI: visually comprehending the screens, inspecting the UI elements, and then reasoning to determine the next steps.

    Importante:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Now Assist AI web agent users

    Now Assist AI web agents are for all users who need to perform tasks across enterprise applications, and want to anchor the workflows and data onto the ServiceNow platform. Requestors, fulfillers, creators, and administrators can leverage use cases.

    Users must download and install a Google Chrome browser extension locally, and configure it to connect to a target ServiceNow instance. For information, see Install the browser extension for Now Assist AI web agents. On the ServiceNow instance, an admin must configure at least one workflow that involves a web agent. For information, see Configure a workflow for a Now Assist AI web agent.

    Operating the Now Assist AI web agent

    Users can access Now Assist AI web agents from Now Assist panel. The web agent provides updates on its process in the panel's chat. As an option for the user, the web agent can also provide periodic screenshots of the external websites it navigates.

    When an external website requires a login, the web agent notifies the user in chat. The user switches to the external website in the separate browser tab, provides credentials, then switches back to Now Assist panel.

    When the chat is closed, the user has the option to delete the chat log including screenshots.

    What to explore next

    To learn more about configuring and using Now Assist AI web agents, see:

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.