---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Adoption tab in AI Control Tower

# Adoption tab in AI Control Tower {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use the Adoption dashboard page to view data about user engagement and feedback, and adoption of every type of AI.

The Adoption dashboard page contains two tabs that provide insights on usage and adoption.

The Usage tab includes indicators on daily AI actions, daily unique users who have engaged with AI, AI system group distribution, and daily usage comparison by workflow. The Adoption tab
tracks the departments with the highest AI usage, comparison of AI actions by user department, and feedback details. Use the date range filter to view usage and adoption indicators for the selected period. The default date range is 30
days.

The high-level indicators on the Adoption dashboard page provide an overview of user engagement.  
Figura 1. Adoption tab in AI Control Tower  

Total AI actions
:   This area of the dashboard shows the total number of AI actions in the selected date range. Total AI actions for a selected period can reveal the scale of AI actions executed. The trend line in the visualization shows
    increased or declining engagement.  
    Figura 2. Total AI actions indicator

Average daily unique users engaging with AI
:   This area of the dashboard shows the average number of daily unique users who engaged with AI in the selected date range. The Average number of daily unique users is an indicator of the level of AI engagement.  
    Figura 3. Average number of unique users per day who triggered AI actions indicator

Positive feedback
:   This area of the dashboard shows the percentage of positive feedback received against executed AI actions. The Positive feedback indicator reveals the level of user satisfaction for executed AI actions.  
    Figura 4. Positive feedback indicator

## Usage indicators {#aict-adoption-tab__section_rtn_ksr_32c}

Daily AI actions
:   This area of the dashboard shows the number of AI actions executed per day in the selected date range.  
    Figura 5. Daily AI actions indicator

Daily unique users engaging with AI
:   This area of the dashboard shows the daily unique users who engaged with AI in the selected date range.  
    Figura 6. Daily unique users engaging with AI indicator

Top 5 AI System group distribution
:   This area of the dashboard shows the usage of the top 5 AI actions in a trend chart. The visualization is interactive. Use the Group by filter to apply predefined breakdowns. Hover over the trend lines to see the number of
    times that each AI action was used. Selecting one or more items in the legend removes the trend line for those items. You can compare and contrast AI actions usage distribution in a date range to understand in-demand actions.  
    Figura 7. Top 5 AI System group distribution indicator

Daily usage comparison by workflow
:   This area of the dashboard shows the number of AI actions executed per day against each workflow in the selected date range. Hover over a bar to view the count of AI actions executed for a workflow on that day.  
    Figura 8. Daily usage comparison by workflow indicator

## Adoption indicators {#aict-adoption-tab__section_ojf_lsr_32c}

Departments with highest usage
:   This area of the dashboard shows the departments with the highest usage of AI actions in the selected date range. Hover over the horizontal bars to view the count of actions for a particular department.  
    Figura 9. Departments with highest usage indicator

AI actions comparison by user department
:   This area of the dashboard shows the number and type of AI actions executed against each department in the selected date range.  
    Figura 10. AI actions comparison by user department indicator

Feedback details
:   This area of the dashboard shows the numbers and percentage of feedback provided by users of AI actions in the selected date range.  
    Figura 11. Feedback details indicator