---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Exploring Now Assist Skill Kit

# Exploring Now Assist Skill Kit {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The Now Assist Skill Kit plugin for Now Assist enables you to create and activate custom prompts and skills for Now Assist.

## Now Assist Skill Kit overview {#exploring-now-assist-skill-kit__cf-exploring-parent-overview}

If the base system Now Assist skills don't fit your needs, you can use Now Assist Skill Kit to create custom skills. These custom skills enable you to have greater flexibility with Now Assist's generative AI capabilities.

## Get Now Assist Skill Kit {#exploring-now-assist-skill-kit__section_xx2_fdh_lcc}

To use Now Assist Skill Kit, you must update your Now Assist plugins in the [Application Manager](https://www.servicenow.com/docs/access?context=exploring-application-manager&version=australia&pubname=australia-platform-administration&ft:locale=en-US). For example, update your Now Assist for ITSM plugin to the Xanadu release.

You must also assign the sn_skill_builder.admin role to anyone who uses Now Assist Skill Kit.

## Now Assist Skill Kit users {#exploring-now-assist-skill-kit__cf-exploring-parent-users}

{#exploring-now-assist-skill-kit__table_z52_bpp_jcc__entry__2}

| User | Description |
|-|-|
| AI developer | AI developers manage skill development in Now Assist Skill Kit. They create new skills, write the prompts, and configure the skill settings. |
| Now Assist admin | Now Assist admins activate published skills. |
[Tabela 1. Now Assist Skill Kit Users]

{#exploring-now-assist-skill-kit__table_z52_bpp_jcc}

## Now Assist Skill Kit workflow {#exploring-now-assist-skill-kit__cf-exploring-parent-workflow}

The following diagram shows the user journey for Now Assist Skill Kit.
Figura 1. User journey for Now Assist Skill Kit  
1. Define the providerYou must understand the benefits and potential downsides of each large language model (LLM) that you are considering using.

2. Build the promptYou must have an understanding of the architecture of your Now Assist instance and be able to define where input data should come from. You should also have an understanding of LLM fundamentals to build an effective prompt.

3. Test the promptNow Assist Skill Kit enables you to test your prompt from the editor.

4. Deploy the skillNow Assist Skill Kit enables you to deploy your skill to Now Assist panel, Now Assist Context Menu, Virtual Agent, Flow Action, or a UI Action.

{#exploring-now-assist-skill-kit__cf-exploring-parent-workflow-ol}

## Now Assist Skill Kit benefits {#exploring-now-assist-skill-kit__cf-exploring-parent-benefits}

Now Assist Skill Kit enables you to design your own custom generative AI functionality that is then easily deployed into the ServiceNow platform. Custom skills can be used to augment workflows with generative AI, allowing
for increased effectiveness and efficiency.
{#exploring-now-assist-skill-kit__table_cv2_bpp_jcc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Create custom solutions by building a custom skill or workflow. | [Create a skill](https://servicenow-prod.fluidtopics.net/Af8ZD_06zyFT4wcox4v0EA "Create a custom skill for Now Assist. Creating a custom skill enables you to have greater flexibility with Now Assist's generative AI capabilities.") | AI developer |
| Create and edit prompts for skills and configure where you want to bring in data from to augment your prompt. | [Create a prompt](https://servicenow-prod.fluidtopics.net/3K4Mw7oWnde16Gb5hkIQ~Q "After you create a custom skill, create a prompt. Creating a prompt enables you to choose what skill inputs to use, as well as the type of tool.") | AI developer |
| Test and iterate on your skill before activating it. | [Test a prompt](https://servicenow-prod.fluidtopics.net/9qkmGmprM967_h3JofOULg "After you create a prompt for your custom skill, test the prompt template before you finalize it. Testing the prompt verifies that you’re seeing the expected prompt results before it’s activated.") | AI developer |
[Tabela 2. Now Assist Skill Kit benefits]

{#exploring-now-assist-skill-kit__table_cv2_bpp_jcc}

## What to explore next {#exploring-now-assist-skill-kit__cf-exploring-parent-links}

To learn more about configuring and using Now Assist Skill Kit, see:

* [Configuring Now Assist Skill Kit](https://servicenow-prod.fluidtopics.net/YteUH~gQzNv02285Nfa36Q "Configure prompts and skills for Now Assist Skill Kit.")
* [Using Now Assist Skill Kit](https://servicenow-prod.fluidtopics.net/BHXkmKL7ykRN6qofa_hLNA "Use Now Assist Skill Kit to create and publish prompts and custom skills for Now Assist.")
{#exploring-now-assist-skill-kit__ul_dv2_bpp_jcc}