Clone and edit a ServiceNow skill

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Eligible skills provided in ServiceNow Now Assist applications can be cloned in Now Assist Skill Kit so that you can edit the prompt or change the AI service provider. Editing the prompt enables you to arrange the formatting and content of the LLM response.

    Antes de Iniciar

    Role required: sn_skill_builder.admin

    Procedimento

    1. Navigate to All > Now Assist Skill Kit > Home.
    2. Select ServiceNow skills
    3. Select the ServiceNow skill that you want to clone.
    4. Select Clone.
      Clone a skill in Now Assist Skill Kit
    5. Fill in the fields on the form.
      Tabela 1. Clone skill form
      Field Description
      Skill name A name for the skill.
      Description A description of the skill.
      Default provider Available providers:
      Available prebuilt spokes that enable you to connect with an external LLM:
      • Microsoft Azure OpenAI Generative AI Spoke
      • OpenAI Generative AI Spoke
      • Aleph Alpha
      • WatsonX
      • Google Gemini (MakerSuite and Vertex AI)
      Nota:
      The spokes don't consume Integration Hub transactions. The spokes consume assists.
      Provider API The provider of the API for your chosen LLM.
    6. Select Clone.
      Nota:
      When you clone a skill, you can't change the skill inputs, skill outputs, tools, or deployment settings.
    7. Opcional: Select Clone prompt to edit the prompt.
      Clone a prompt in Now Assist Skill Kit
    8. Select the Skill settings tab.
    9. Opcional: Change the default provider by selecting the toggle.

    O que Fazer Depois

    Create your skill prompt. To learn more about creating a prompt, see Create a prompt.

    After you clone and edit the skill and prompt, you can evaluate your prompt.To learn more about evaluating a prompt, see Evaluate a prompt.