Telecommunications Service Operations Management (TSOM) release notes
Summarize
Summary of Telecommunications Service Operations Management (TSOM) Release Notes - Yokohama
The ServiceNow® Telecommunications Service Operations Management (TSOM) application enables telecommunications customers to monitor the health of their networks and services, helping to prevent potential downtime. The Yokohama release introduces significant enhancements, including a new TSOM Visibility capability with Telecom Discovery and Reconciliation features. This release supports deeper network discovery, integration with Nokia Altiplano, and improved data reconciliation.
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Key Features
- Pattern-based Direct Discovery: Utilize CLI and SNMP to perform deep discovery of physical network elements. This supports devices that comply with SNMP standard MIBs and provides a framework for custom MIB-based discovery. Both scheduled and quick discoveries of standalone network elements are supported.
- Supported Devices: Cisco ASR1K, Cisco 7613, Cisco Nexus 9000, Cisco Nexus 3548, Juniper MX80, MX104, MX240, MX480, and Nokia Altiplano SGC integration.
- Nokia Altiplano SGC Integration: Enables discovery of Gigabit Passive Optical Network (GPON) physical network information with scheduled and on-demand discovery, including support for multi-instance integration of the Nokia Altiplano Service Graph Connector.
- Discrepancy Identification and Reconciliation: Detect differences between inventoried and discovered data, such as model mismatches, missing entities, slot discrepancies, and incorrect relationships. The framework can automatically create tasks to address these discrepancies, helping maintain accurate network data.
Important Upgrade Considerations
After upgrading to Yokohama, customers who have customized IRE identification rules for interface cards, slots, sub-slots, and network interfaces must review and validate these rules to ensure they continue to function correctly.
Activation and Availability
Telecommunications Service Operations Management (TSOM) is available for installation via the ServiceNow Store. Customers can request the application and access additional release history and cumulative notes there.
Related ServiceNow Applications
Event Management: This separate subscription application enhances TSOM by providing alert aggregation and root cause analysis for discovered services and applications, delivering a consolidated view of datacenter health issues.
The ServiceNow® Telecommunications Service Operations Management (TSOM) application enables you to monitor the health of your networks and services so that you can prevent potential downtime. Telecommunications Service Operations Management (TSOM) was enhanced and updated in the Yokohama release by adding a new capability called TSOM Visibility, which includes Telecom Discovery and Reconciliation functionality.
Telecommunications Service Operations Management (TSOM) highlights for the Yokohama release
- Perform deep network discovery of your networks via the Simple Network Management Protocol (SNMP) and command-line interface (CLI) by using Pattern-based Discovery.
- Integrate with the Nokia Altiplano Service Graph Connector to discover the access network.
- Handle Discrepancy Identification and Reconciliation between your discovered and inventoried data.
See Telecommunications Service Operations Management for more information.
Important information for upgrading Telecommunications Service Operations Management (TSOM) to Yokohama
After installing Telecommunications Service Operations Management TSOM, any customized IRE identification rules applied to interface cards, slots, sub-slots and network interfaces may be affected. You must review and validate the rules to ensure proper functionality.
New in the Yokohama release
- Pattern-based direct discovery using CLI and SNMP
- Use pattern-based direct discovery to do the following tasks:
- Support deep network discovery of your physical network elements by using CLI and SNMP.
- Enable pattern-based discovery for any network elements that support SNMP standard MIBs.
- Provide a framework to enable custom Management Information Base (MIB)-based discovery.
- Enable both scheduled and quick discovery of standalone network elements.
- Support the following Cisco and Juniper routers and switches:
- Cisco ASR1K
- Cisco 7613
- Cisco Nexus 9000
- Cisco Nexus 3548
- Juniper Mx80
- Juniper MX104
- Juniper MX240
- Juniper MX480
- Nokia Altiplano SGC integration
- With Nokia Altiplano SGC integration, you can:
- Support discovery of physical Gigabit Passive Optical Network (GPON) network information by integrating with the Nokia Altiplano Service Graph Connector.
- Enable scheduled and on-demand discovery.
- Support the multi-instance integration of the Nokia Altiplano Service Graph Connector.
- Discrepancy identification and reconciliation
- Identify the discrepancies between your inventoried and discovered data in the following cases:
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- Model mismatch.
- Model relationship mismatch.
- Entities not discovered in the current run but discovered in the previous run.
- Slots-occupied discrepancy.
- Most recent discovery not updated.
- Incorrect number of relationships.
- Support a framework to automatically create tasks for reconciling discrepancies.
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Activation information
Install Telecommunications Service Operations Management by requesting it from ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.