Service Portal roles

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Service Portal installs these roles.

    To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.

    Service Portal administrator [sp_admin]

    Manages the configuration of portals created by Service Portal.

    Contains Roles

    List of roles contained within the role.

    • evam_admin
    • taxonomy_admin
    • search_application_admin
    • announcement_admin

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    Note:
    Avoid granting an admin role when more specialized roles are available.

    Announcements administrator [announcement_admin]

    Manages posting announcements to portals.

    Contains Roles

    List of roles contained within the role.

    None.

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    Note:
    Avoid granting an admin role when more specialized roles are available.

    Portal analytics administrator [portal_analytics_admin]

    Can create Usage Insights settings for Service Portal.

    Contains Roles

    List of roles contained within the role: portal_analytics_viewer.

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    Note:
    Avoid granting an admin role when more specialized roles are available.

    Portal analytics viewer [portal_analytics_viewer]

    Users with this role can view the Analytics Dashboard link and settings within in the application navigator, and have viewer role permissions for portal metrics in the Service Portal > Analytics Dashboard.

    Contains Roles

    List of roles contained within the role.

    None.

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    Read-only access to analytics. Use the Portal analytics administrator [portal_analytics_admin] role to manage analytics.