---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Configure summary fields for standard ticket page

# Configure summary fields for standard ticket page {#ariaid-title1}

* Release version: Australia
* 
* Updated May 21, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure summary fields on the standard ticket page such that the page displays the Summarize button, enabling requesters to view ServiceNow Otto®-generated overviews of recent ticket activity and details.

## Before you begin

Role required: admin and sp_admin

## Procedure

1. Navigate to AllStandard TicketStandard Ticket Configuration.
2. On the Ticket Configuration form, select the Standard Ticket Summary Fields related list.
3. Select New.
4. On the form, fill in the fields.  
   {#configure-summary-fields-for-standard-ticket-page__entry__2}

   | Field | Description |
   |-|-|
   | Summary field | Specify the fields for which you want to display summaries on the standard ticket page, such as comments. |
   | Ticket configuration | Reference to the standard ticket configuration record. For example, incident. |
   [ ]

5. Select Submit.
**Related topics**   

* [Generative AI summarization on the standard ticket page](https://www.servicenow.com/docs/access?context=genai-summary-standard-ticket-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

*[\>]: and then