---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Add or modify Visual Task Board lanes

# Add or modify Visual Task Board lanes {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Any board member can change the names and add new lanes to accommodate the task
workflow you want to track. When you create a freeform or flexible task board, it includes
the default lanes To Do, Doing, and
Done.

## Before you begin

Role required: none

## About this task

Unlike guided boards, the lanes on a freeform or flexible task board do not match possible field values.  
Note:  
You cannot remove lanes from guided boards.

## Procedure

1. Navigate to AllSelf-ServiceVisual Task Boards.
2. Open a task board.
3. Perform any of the following actions.

   | Option | Description |
   | Create a new lane | 1. Scroll past the last lane and click Add Lane. 2. Enter a title for the lane, then press the Enter key. {#t_AddOrModifyALane__ol_pmd_2zs_kv} The Add Lane option is always available for freeform and flexible boards. It is available for guided boards only if the lanes are based on a reference field, such as Assigned to. |
   | Edit a lane name | 1. Select the lane name in the lane header. 2. Enter a title for the lane, then press the Enter key. {#t_AddOrModifyALane__ol_yn3_szj_fgc} |
   | Rearrange lanes | Select a lane header and drag the lane to the desired drop zone. To cancel the move, press the Escape key while you drag the lane. You can also change the lane order from the board configuration menu. |
   | Hide a lane | 1. Select the lane menu (![Lane menu icon]()) in a lane header. 2. Select Hide Lane. {#t_AddOrModifyALane__ol_qnq_nzs_kv} |
   | Unhide a lane | 1. Select the configuration menu (![Configuration menu]()). 2. Select Advanced Settings. 3. Select the hidden lane in the Lane Configuration section. {#t_AddOrModifyALane__ol_f4z_qkb_yhc} |
   | Delete a lane | 1. Select the lane menu in a lane header. 2. Select Delete Lane. 3. In the confirmation dialog box, click Delete. When you delete a lane on a freeform or flexible board, all the cards in the deleted lane are archived. {#t_AddOrModifyALane__ol_blh_bct_kv} The Delete Lane option is always available for freeform and flexible boards. It is available for guided boards only if the lanes are based on a reference field, and only for lanes that contain no cards. |
   | Exclude Child Table Records | 1. Select Info icon (![Info icon]() 2. Under Structure menu, select Exclude Child Table Records The Child table lanes and records are excluded. Note: Exclude Child Table Records check box is only visible for choice type field. {#t_AddOrModifyALane__ol_kk3_qvg_vgb} |
   |-|-|

   {#t_AddOrModifyALane__choicetable_chv_rys_kv}  
   Note:  
   When moving the card from lane to another, if you get an error message while having write access to the record then create a system property glide.vtb.enable_list_edit_acl and set it to false.
**Related concepts**   

* [Freeform Visual Task Boards](https://servicenow-prod.fluidtopics.net/CpekTagDZ4cK_J4O_fJW2w "You can add personal task cards directly to lanes on a freeform board. You can also add other kinds of task cards to a freeform board from a list or form.")
* [Data driven Visual Task Boards](https://servicenow-prod.fluidtopics.net/B850I5pcJ0U1Y~3~Wc0L3g "You can add a task to a flexible or guided task board.")  
**Related tasks**   

* [Add a task to a flexible or guided Visual Task Board](https://servicenow-prod.fluidtopics.net/4ecl51b6~6LkV3r1y874sg "Cards in a flexible or guided board represent records on whichever table the board is associated with.")
* [Add or remove a Visual Task Board member](https://servicenow-prod.fluidtopics.net/f_iuqsZ_GUXdo6QGGsDfhg "You can add and remove task board members using the members tab of the activity stream. You can also promote assignees to board members.")
* [Delete a Visual Task Board](https://servicenow-prod.fluidtopics.net/ROcfJKB8DYuKPfna45tacQ "You can delete any task board that you own.")

*[\>]: and then