---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Embedded Help

# Embedded Help {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Embedded help provides targeted help content to a user in a UI page, based on their role. Some embedded help content comes with the base instance. Your organization can add or replace embedded help content.

## Overview {#embedded-help__section_f5k_wp5_5zb}

Note:  
Required: Embedded help is only available in Core UI. For configurable workspaces, use [Help Center](https://servicenow-prod.fluidtopics.net/HftPGSWfCFi2x0Ur7rKmSQ "Help Center is the next-generation Embedded Help product for configurable workspace. Help Center provides targeted help content to users in a UI page, based on the user's role.").

The Embedded Help plugin (com.glide.embedded_help) is active by default for all new and upgraded instances. Embedded help content appears in the right sidebar when the user clicks the help icon. If embedded help exists for the current UI page, the help icon has an indicator (![Embedded help indicator on help icon]()).  
Figure 1. Embedded help for the Catalog Task page

If there is no embedded help for a list or form, the sidebar displays links to the User Guide and the documentation site search. Click Search Documentation to search for documentation about that
feature.

Users with the embedded_help_admin or admin role can add help to the page. They can also edit custom content that appears for a page. The following image shows what the admin sees when there is no help article, and how to open
an existing article. If you want to edit base system help content, follow the steps in [Add custom Embedded Help from a copy](https://servicenow-prod.fluidtopics.net/M33yCocI2CM0xzeZEFQh6w "To customize embedded help for your organization, you can edit a topic in the base system and save it as a copy.").  
Figure 2. Embedded help administrator features in the help panel

Embedded help is displayed based on the user's role. If the content has
no associated role, all users see it. If the role is different than admin, users with the
specified role and above see the content. For example, content with the itil role appears
for itil, itil_admin, and admin.

## Get started {#embedded-help__section_g5k_wp5_5zb}

|-|-|-|
| [ExploreLearn about the features and benefits of Embedded Help.](https://servicenow-prod.fluidtopics.net/wcHbMeEtKLpTE6o67T3zyQ "Embedded help provides targeted help content to a user in a UI page, based on their role. Some embedded help content comes with the base instance. Your organization can add or replace embedded help content.") | [ConfigureConfigure the Embedded Help content in your instance.](https://servicenow-prod.fluidtopics.net/aPC7yGy~__pslGwd_IwTKg "Plan and configure the Embedded Help topics that your organization's users would benefit from.") | [ReferenceReview system properties and domain separation information.](https://servicenow-prod.fluidtopics.net/65TqPWnafAb~USiP7jxayg "Reference topics provide information about system properties you may need to configure, as well as basic information about domain separation.") |
[ ]

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## Troubleshoot and get help {#embedded-help__section_m5k_wp5_5zb}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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