Use keyboard shortcuts for emails

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use keyboard shortcuts to view response templates, drafts, and email templates.

    Before you begin

    Role required: email_composer

    Procedure

    1. Open a workspace record on your instance.
    2. Open either the mini email composer or the full email composer.
      Open the mini email composer
      From the Compose section, select the Email tab.
      Open the full email composer
      Select the More Actions icon (More actions icon) and Compose Email.
    3. In the email body, enter a keyboard shortcut.
      View response templates
      Enter /r.
      View drafts
      Enter /d.
      View email templates
      Enter /e.
    4. Enter a keyword after the keyboard shortcut to search for a response template, draft, or email template.
    5. Select the action or press the Enter key.