---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# KB Knowledge Bases widget

# KB Knowledge Bases widget {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Give users the option to select which knowledge base to browse on your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

## Using the widget {#knowledge-bases-widget__section_p1r_hbf_yjb}

If you associate your portal with multiple knowledge bases, the KB Knowledge Bases widget
provides users with a menu to select a knowledge base. After a user selects a knowledge base,
other KB widgets on the page filter their content accordingly.

For example, if a user selects to browse only the IT knowledge base, then the [KB Categories widget](https://servicenow-prod.fluidtopics.net/5Lh~WoZbXBkHBEtPqTVtqQ "Lists the categories for your Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") shows only the categories within the IT knowledge base.

If you associate your portal with only one knowledge base, then the KB Knowledge Bases widget
remains hidden on the page.

For more information on associating your portal with knowledge bases, see [Associate a portal with a knowledge base](https://servicenow-prod.fluidtopics.net/sCq~9rrC1majr5n1dgrmtA "You can associate a portal with any knowledge base. Multiple knowledge bases can be associated with a portal.").

## Instance options {#knowledge-bases-widget__section_bqg_3bf_yjb}

The KB Knowledge Bases widget doesn't include instance options.
**Related tasks**   

* [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/TbkBNc0cMK18ri_uRZxb5Q#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://servicenow-prod.fluidtopics.net/9notELGQ_yMNrL~1WH2hQA "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://servicenow-prod.fluidtopics.net/hxp1lyTNVug7pjAv5gVnOA "Take advantage of existing code by cloning and editing an existing widget.")