Add slides to the carousel widget

  • Release version: Australia
  • Updated June 16, 2026
  • 1 minute to read

    • Use the related lists for an instance of the carousel widget to add images for the carousel widget to scroll through.

    Before you begin

    Role required: Admin or sp_admin

    Procedure

    1. Navigate to All > Service Portal > Widgets.
    2. Open the Carousel widget record.
    3. From the carousel form, on the Instances related list, under instances, open a carousel instance.
    4. From the instance of carousel form, click New on the Carousel Slides related list.
    5. Complete the form.
      New Carousel slide form completed similarly to the iPhone record for the SC carousel widget
      Field Description
      Name Name of the carousel slide. Use the name to differentiate the slide from other slide records.
      Order Where the slide appears in the list of slides
      HREF/URL Link to the item in the slide. For example, for a slide with a catalog item, link to page for the catalog item using the HREF ?id=<page name>&sys_id=<sys_id for item>. For more information on linking to a page within a portal, see Page navigation in Service Portal by URL. You can also link to other sites using the URL.
      Background Upload an image for the slides. Carousel images should be 1022x300 pixels.
      Application Automatically populated with the name of the application the portal falls under.
      Carousel Name of the instance of the carousel widget you are adding the slide to. This field is not automatically populated and you cannot select an instance of the carousel widget if it does not have a name.

      Repeat this step for as many slides as you want to appear in the carousel widget.