---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Limitations of GTD

# Limitations of GTD {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about the limitation of the Guided Tour Designer.

The GTD does not currently support the following areas.  

Standard Forms and Lists UI
:
    * Flow Designer
    * Agent Workspace
    * Pop-up windows
    * Connect Chat and Embedded Help on the GTD sliding panel
    * Select2 elements
    * SVG elements
    * Custom Tags
    * Standard UI pages that have custom UI elements, such as Contextual search.
    {#limitations-of-guided-tour-designer__ul_qft_wzr_wfc}

Service Portal
:
    * Service Portal pages that contain IFRAMES
    * The Service Portal Branding Editor, which also contains IFRAMES
    * Select2 elements
    * SVG elements
    * Custom Tags
    * Seismic components (shadow dom). For example: sn-search-combobox - AI search box, sn-search-results-container - AI search results, ci-chat-components.

    * Tours when loaded in the Next Experience UI.
    {#limitations-of-guided-tour-designer__ul_xjz_yzr_wfc}

Workspace
:
    * Only the following app shell experiences are supported:
      * Breadcrumb App shell
      * ACE Unified Nav App shell
      * Workspace App shell
      * Custom App shell
      {#limitations-of-guided-tour-designer__ul_lrc_b1s_wfc}
    * Experiences with an empty app shell are not supported.
    * Tours that start in a custom app shell and go to the Polaris app shell are not supported.
    * Not recommended to create tours on Workspaces in UI16
    * Variants
    * Callouts inside iframes in a workspace
    * Guided Tours that start in a standard UI or workspace and go to a service portal
    * Guided Tours are only supported within a page, if a link opens in a new tab the tour does not continue  
      Note:  
      Admins must add the right action for the callout on elements that can open in a new tab.
    * Guided Tours are not supported in mobile view
    * Callouts on elements inside visualisation components or par widgets
    {#limitations-of-guided-tour-designer__ul_krc_b1s_wfc}

Technical limitations
:
    * Elements that are loaded in DOM by scrolling the page effect Guided Tours. The admin must inform the user to scroll further when the form is present.
    * If there is no click action on the elements that are selectable while creating the tour, place the callout on the parent element.
    {#limitations-of-guided-tour-designer__ul_s5z_c1s_wfc}