Limitations of GTD

  • Release version: Australia
  • Updated June 16, 2026
  • 1 minute to read

    • Learn about the limitation of the Guided Tour Designer.

    The GTD does not currently support the following areas.

    Standard Forms and Lists UI
    • Flow Designer
    • Agent Workspace
    • Pop-up windows
    • Connect Chat and Embedded Help on the GTD sliding panel
    • Select2 elements
    • SVG elements
    • Custom Tags
    • Standard UI pages that have custom UI elements, such as Contextual search.
    Service Portal
    • Service Portal pages that contain IFRAMES
    • The Service Portal Branding Editor, which also contains IFRAMES
    • Select2 elements
    • SVG elements
    • Custom Tags
    • Seismic components (shadow dom).

      For example: sn-search-combobox - AI search box, sn-search-results-container - AI search results, ci-chat-components.

    • Tours when loaded in the Next Experience UI.
    Workspace
    • Only the following app shell experiences are supported:
      • Breadcrumb App shell
      • ACE Unified Nav App shell
      • Workspace App shell
      • Custom App shell
    • Experiences with an empty app shell are not supported.
    • Tours that start in a custom app shell and go to the Polaris app shell are not supported.
    • Not recommended to create tours on Workspaces in UI16
    • Variants
    • Callouts inside iframes in a workspace
    • Guided Tours that start in a standard UI or workspace and go to a service portal
    • Guided Tours are only supported within a page, if a link opens in a new tab the tour does not continue
      Note:
      Admins must add the right action for the callout on elements that can open in a new tab.
    • Guided Tours are not supported in mobile view
    • Callouts on elements inside visualisation components or par widgets
    Technical limitations
    • Elements that are loaded in DOM by scrolling the page effect Guided Tours. The admin must inform the user to scroll further when the form is present.
    • If there is no click action on the elements that are selectable while creating the tour, place the callout on the parent element.