---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Guided Tour Designer

# Guided Tour Designer {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform®.

Guided Tour Designer (GTD) is a standard feature provided by default, with Guided Tours for any business unit.

Administrators assigned to the guided tour admin role (guided_tour_admin) use the GTD to design guided tours. These integrated instructions and visual prompts offer users clear guidance for effectively
navigating forms, applications, and online portals.

## Key feature of GTD {#guided-tours-designer__section_ukj_vyq_wfc}

No-code, drag-and-drop interface
:   GTD simplifies tour creation with an intuitive interface that makes it accessible to users without coding skills.

Role-based tours
:   Admins can create tours that are tailored to specific user roles, ensuring that users only see information relevant to them.

On-demand and auto-launch tours
:   Administers can configure the tour to auto-launch and users can access tours whenever they need them.

Tour insights
:   Analytics on tour usage enables administrators to track effectiveness and make necessary improvements.

## Benefits of GTD {#guided-tours-designer__section_lcw_w1r_wfc}

Faster onboarding
:   Guided Tours assist new users in quickly learning how to navigate and use the ServiceNow AI Platform®.

Reduced support cases
:   Clear instructions and guidance lower the likelihood of users needing help with basic tasks.

Improved productivity
:   Users can easily locate what they need and complete tasks efficiently.