---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Configure a Visual Task Board with swimlanes

# Configure a Visual Task Board with swimlanes {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Swimlanes enable you to create an environment with horizontal lanes in addition to vertical lanes. Swimlanes use only compact cards in Visual Task Board.

## Before you begin

Role required: none

## About this task

You can add swimlanes in all types of Visual Task Boards. For more information see [Add or modify Visual Task Board lanes](https://servicenow-prod.fluidtopics.net/AM6AIuNBfDK05YfYjeeWag "Any board member can change the names and add new lanes to accommodate the task workflow you want to track. When you create a freeform or flexible task board, it includes the default lanes To Do, Doing, and Done.").  
When you select swimlanes in Visual Task Boards, you can do the following:

* Name and rename the swimlanes.
* Move the tasks horizontally and vertically from one user to another.
* Drag the cards across swimlanes.
* Reorder swimlanes by dragging them or from Lane Configuration.
* Collapse and expand swimlanes.
{#configureswimlanes__ul_cyw_4tc_fhb}

## Procedure

1. Navigate to AllSystem DefinitionSelf-serviceVisual Task Boards.
2. Click New and select the board type.
   * Freeform Board
   * Data Driven Board
   {#configureswimlanes__choices_ggs_ssv_hhb}
3. Configure swimlanes in the boards.
   * In a freeform board, activate the swimlanes by sliding the Swimlanes toggle switch in the Info tab.

     The following figure shows a sample freeform board created with swimlanes.
   * In a data driven flexible board, do the following:
     1. Select None in Vertical Lane Field from the drop-down.
     2. Click Next and slide the toggle under the Info tab to the right.

     {#configureswimlanes__ol_gmr_xfj_m3b}

     |-|-|
     |   |   |
     [ ]

     {#configureswimlanes__table_pww_dwv_hhb}

     The following figure shows a data driven guided board created with swimlanes.
   * In a data driven guided board, select Vertical Lane Field and Swimlane Field while creating the board. You must have created a freeform board in order to create a guided board.

     You can also add swimlanes to the existing guided board by selecting Swimlane Field under Info tab in the board.

     |-|-|
     |   |   |
     [ ]

     {#configureswimlanes__table_qsc_2yv_hhb}
   {#configureswimlanes__choices_mx4_4fj_m3b}
{#configureswimlanes__steps_iqb_gjj_dhb}

*[\>]: and then