--- sourceDocument: Australia ServiceNow AI Platform user interface sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # SC Order Guide widget # SC Order Guide widget {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Use this widget (widget-sc-order-guide-v2) to request an order guide, that is, a single service catalog request for several catalog items with a specific purpose. You can use this base system widget as-is in your portal or clone it to suit your own business needs. Configure [order guides](https://www.servicenow.com/docs/access?context=c_ServiceCatalogOrderGuides&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) using the Service Catalog in the platform UI by navigating to Service CatalogCatalog DefinitionsOrder Guides. The order guide form comprises the following sections: ## Describe Needs {#sc-order-guide-widget__section_gzl_jtg_cbb} This section displays the following that are associated with the order guide: * Image * Description * Variables {#sc-order-guide-widget__ul_kbv_x5g_cbb} ## Choose Options {#sc-order-guide-widget__section_oh4_ktg_cbb} This section displays a list of catalog items included in the order guide based on the information provided in the Describe Needs section and the rule base configured for the order guide. Each catalog item is displayed with its name and description on an accordion. Each accordion displays: * Options, if a catalog item has fields that need user inputs. Note: If the fields are mandatory, a red asterisk is displayed beside Options. * A toggle to include the catalog item in the order guide request. You can make it mandatory to include all items in the order guide request by not displaying the toggle. You can make it optional to include items in the order guide request by displaying the toggle. To display the toggle for each catalog item of the order guide, select the Show Include Toggle (Service Portal) check box while configuring the order guide. For more information, see [Create an order guide](https://www.servicenow.com/docs/access?context=t_CreateAnOrderGuide&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) . Note: When an item is excluded from the order guide request, the item is not editable and the corresponding mandatory field restrictions are ignored. {#sc-order-guide-widget__ul_oqw_zth_cbb} ## Summary {#sc-order-guide-widget__section_alr_ltg_cbb} This section provides a summary of the order guide that you can review before requesting the order guide. ## Instance options {#sc-order-guide-widget__section_lpw_ntg_cbb} Use the widget instance options to customize the settings for the SC Order Guide widget. To customize the settings for this widget, press the Ctrl key, click on the widget, and select Instance Options. {#sc-order-guide-widget__order-guide-instance-options__entry__2} | Field | Description | |-|-| | Presentation || | Title | Name of the order guide. | | Bootstrap Color | Color of the widget based on the selections made in the Branding Editor. | | Enable Show More/Less for Item description on Mobile | Enables the Show more or Show less options for the description of the order guide or the associated catalog items in the mobile view. By default, the Show more option is available. * Click Show more to display the entire description. * Click Show less to display only 150 characters of the description. {#sc-order-guide-widget__ul_kyw_h5g_cbb} Note: This instance option is applicable for the description of the order guide in the Describe Needs section, and the description of the associated catalog items in the Choose Options section. | | Compact Mode | Displays the widget in the compact mode when configured for smaller real estates (less than 6\*6). | | Hide Delivery Time | Hides the delivery time for each catalog item in the accordion. It is not applicable for the order guide summary page and the delivery time is never displayed on the summary page. | | Behavior || | Show Add to Cart | Option to display the Add to Cart button on the order guide summary page. | [Table 1. Instance options for the SC Order Guide widget] {#sc-order-guide-widget__order-guide-instance-options} **Related concepts** * [Catalog Content widget](https://servicenow-prod.fluidtopics.net/0OInCF2WpIgWcvaCEyHQBg "The Catalog Content widget is part of the Service Catalog and includes a tiled list of all the content items available in the catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [Catalog Homepage Search widget](https://servicenow-prod.fluidtopics.net/MNnmAQ8XXN6NtcK_0xbv8g "Give your users the option to search the Service Catalog as soon as they log in. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [Recent \& Popular Items widget](https://servicenow-prod.fluidtopics.net/Q3RBxDtHNf_zgJtCEW36CA "Allow a user to browse recent and popular catalog items. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [Request Fields widget](https://servicenow-prod.fluidtopics.net/n2Dky8py~p7S13yeHy6t4w "The Request Fields widget displays information about any request a user has made. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [Requested Items widget](https://servicenow-prod.fluidtopics.net/L0mgzbv_6DThUnFn1DmRmg "Describes at what stage of the order a requested item is. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [Requests and Approvals widget](https://servicenow-prod.fluidtopics.net/WHixoxXdo6PEXT5kdUtVfg "Allow a user to refer to their open requests and approvals in the Service Catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Catalog Item widget](https://servicenow-prod.fluidtopics.net/guBIHPEw2YZPgnbLolOx8Q "Use this widget (widget-sc-cat-item-v2) to view the information about a catalog item and order the item. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Categories widget](https://servicenow-prod.fluidtopics.net/7FJyZ98Raobybh59fPyViA "The SC Categories widget displays Service Catalog categories. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Category Page widget](https://servicenow-prod.fluidtopics.net/oEZl6XTsPfwEFWfzFqrSCg "Lists the catalog items available within a certain category. Categories are determined within the Service Catalog module. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Popular Items widget](https://servicenow-prod.fluidtopics.net/9n8glf1Sw8yj_HJbRLeV8A "List of Service Catalog items that users purchase often. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Save Bundles widget](https://servicenow-prod.fluidtopics.net/uoa2KfEmsvara_2t3qbAgg "The Save Bundles widget allows you to save specific catalog items together for reuse. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Saved Carts widget](https://servicenow-prod.fluidtopics.net/R4eghB3BN~bpXHCvkjSWcw "The Saved Carts widget shows previously created and saved bundles from the Service Catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Scroll to top widget](https://servicenow-prod.fluidtopics.net/lNHqKkHeW5ltBTNu2Zs8BQ "In the Service Portal mobile view, the SC Scroll to top widget (sc_scroll_to_top) lets you scroll to the top of the screen after you scroll down. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Shopping Cart widget](https://servicenow-prod.fluidtopics.net/PrhdemNUdwuEjRwDWjTgdA "The SC Shopping Cart widget (sc-shopping-cart-v2), used with Service Catalog, stores all your orders at one place. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SP Variable Editor widget](https://servicenow-prod.fluidtopics.net/3eNJyqRQ2x5cV2DIj3yGCg "The Variable Editor widget allows you to change the specifications you chose for an item in the Service Catalog. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") * [SC Wish List Cart widget](https://servicenow-prod.fluidtopics.net/43YjCOP6V4wRrf~c_pT1XA "Use this widget to add catalog items or record producers to the wish list so that you can review them. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") **Related tasks** * [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/TbkBNc0cMK18ri_uRZxb5Q#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.") * [Configure widget instances](https://servicenow-prod.fluidtopics.net/9notELGQ_yMNrL~1WH2hQA "Create unique instances of widgets by configuring the options for each instance.") * [Clone a widget](https://servicenow-prod.fluidtopics.net/hxp1lyTNVug7pjAv5gVnOA "Take advantage of existing code by cloning and editing an existing widget.") **Related topics** * [Request an order guide from Service Portal](https://www.servicenow.com/docs/access?context=request-order-guide-portal&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Configure order guide widgets](https://www.servicenow.com/docs/access?context=service-catalog-cart-widgets&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) *[\>]: and then