---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Track Usage Insights in Service Portal

# Track Usage Insights in Service Portal {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Track Usage Insights for Service Portal to monitor key performance indicators with the Usage Insights application.

## Before you begin

Role required: portal_analytics_admin

## About this task

By default, tracking is not enabled for portals. You need to enable tracking for a specific portal only if you enabled tracking for some portals but not others in a previous version.

Portals that have been configured for tracking are listed in the Usage Insights settings \[sys_analytics_bucket\] table. For information about managing existing analytics settings for a portal, see [Configure Usage Insights Settings](https://www.servicenow.com/docs/access?context=config-analytics-settings&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).

## Procedure

1. Navigate to AllService PortalPortals.
2. Select the portal title.
3. On the portal form, select Create Analytics Settings.  
   Note:  
   If a portal has already been configured for tracking, the button name will be View Analytics Settings.
4. On the Usage Insights Settings form, specify which users to track.
   * To track analytics only for authenticated users, clear the Enable Unauthenticated User Tracking check box.
   * To track analytics for both unauthenticated and authenticated users, select the Enable Unauthenticated User Tracking check box.

   {#create-sp-analytics-settings__choices_c3l_g3z_stb}  
   Note:  
   If you enabled unauthenticated user tracking, you might be required by law to notify unauthenticated users that you are tracking their usage for analysis. To display a legal notice, activate the Privacy Notice announcement, which is inactive by default. For more information, see [Activate the privacy notice for unauthenticated users](https://servicenow-prod.fluidtopics.net/68YhCt5StWdeNRoBJqh_Zg "If you enabled unauthenticated user tracking in your portal, you may be required by law to notify unauthenticated users that you are tracking their usage for analysis. You can display a legal notice by activating the Privacy Notice announcement.").
5. Select Update.

## Result

You can now view user analytics tracking for the selected portal by navigating to AllPlatform AnalyticsUsage Insights. For more information on using the Usage Insights application, see [Overview of the Usage Insights application](https://www.servicenow.com/docs/access?context=user-exp-analytics-dashboard&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).
**Related topics**   

* [Enable Usage Insights](https://www.servicenow.com/docs/access?context=enable-user-experience-analytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)

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