---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# KB View 2 widget

# KB View 2 widget {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The KB View 2 provides an alternative structure to the KB View widget to show a
different example of how to display knowledge articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

The KB View 2 widget displays each knowledge category as a card. Click a card to access the
articles within that category.  
Figure 1. KB View 2

Categories are determined by the list of Knowledge Categories provided for the Knowledge Base.
To view a list of categories for a knowledge base, in the platform navigate to KnowledgeAdministrationKnowledge bases, then select the name of the knowledge base, for example IT. Categories for the
knowledge base appear in the related lists. If a category does not have any associated articles,
it does not appear in the portal. For more information on defining categories for a knowledge
base, see [Define a knowledge article
category](https://www.servicenow.com/docs/access?context=t_DefineAKnowledgeCategory&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

The knowledge base that a portal uses is determined in the portal form. For more information on
associating your portal with a knowledge base, see [Associate a portal with a knowledge base](https://servicenow-prod.fluidtopics.net/sCq~9rrC1majr5n1dgrmtA "You can associate a portal with any knowledge base. Multiple knowledge bases can be associated with a portal.").

## Instance options {#kb-view2-widget__section_i1l_l2q_j1b}

The KB View 2 widget does not have any included instance options.
**Related tasks**   

* [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/TbkBNc0cMK18ri_uRZxb5Q#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://servicenow-prod.fluidtopics.net/9notELGQ_yMNrL~1WH2hQA "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://servicenow-prod.fluidtopics.net/hxp1lyTNVug7pjAv5gVnOA "Take advantage of existing code by cloning and editing an existing widget.")

*[\>]: and then