---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Login widget

# Login widget {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The login widget controls user access to your site. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

## Using the widget {#login-widget__section_twy_z3b_5kb}

Users log in to a portal by entering their credentials in the login widget.

The widget uses credentials from the User \[sys_user\] record. In the User name field, the user enters the User ID from their user
record. In the Password field, the user enters the password from their
user record.  
Figure 1. Login widget  
The login widget by default includes a Forgot Password? link that enables users to reset their password using the Password Reset application. For more information about Password Reset configuration, see [Password Reset](https://www.servicenow.com/docs/access?context=password-reset-landing-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
Note:  
When the user selects Forgot Password?, the system redirects the user to the page value specified in the glide.security.password_reset.uri system property.

If you don't want to include the Forgot Password? link, set the
glide.security.forgot_password.display.link system property to false.

## External user self-registration {#login-widget__section_x1g_zkb_5kb}

External user self-registration enables a large group of users to register to a ServiceNow app without the help of an administrator. Users register to the app via a link at the bottom of the login widget screen that says ""Don't have an account? Register".

For more information on external user self-registration, see [Enable external users to self-register to
your ServiceNow instance](https://www.servicenow.com/docs/access?context=external-user-self-registration&version=australia&pubname=australia-platform-security&ft:locale=en-US).

## PIV/CAC authentication {#login-widget__section_t4d_p35_4nb}

With certificate-based authentication activated in your instance, users can register their
Personal Identity Verification (PIV) or Common Access Card (CAC) card for Service Portal login.

After self-registering their PIV/CAC card, a user can log in by inserting their card into a
card reader and then selecting Login with PIV/CAC card on the login
widget.

Before a user can register their PIV/CAC card, an administrator must activate
certificate-based authentication and then set up PIV/CAC authentication. For more information on
this setup process, see [Personal Identity Verification (PIV) card
or Common Access Card (CAC) based authentication](https://www.servicenow.com/docs/access?context=certificate-based-authentication&version=australia&pubname=australia-platform-security&ft:locale=en-US).

For more information on how a user self-registers their PIV/CAC card, see [Register your PIV/CAC card for Service Portal login](https://servicenow-prod.fluidtopics.net/giUso6TZE3GclP6aXw2R5A "Register your Personal Identity Verification (PIV) or Common Access Card (CAC) card so that you can log in to your organization's portal without entering a password.").

## Instance options {#login-widget__section_gpz_33x_j1b}

Use the instance options to configure the login widget for a portal page.  
{#login-widget__table_ryr_frx_j1b__entry__2}

| Field | Description |
|-|-|
| Show panel | Show or hide the panel that appears behind the login widget. The panel helps the widget stand out from the page background rather than blending in. |
| Use Advanced View | Changes the widget layout. Adds the Forgot Password? link to the left of the Login button and adds field names for User name and Password instead of hint text. |
[ ]

{#login-widget__table_ryr_frx_j1b}
**Related tasks**   

* [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/TbkBNc0cMK18ri_uRZxb5Q#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://servicenow-prod.fluidtopics.net/9notELGQ_yMNrL~1WH2hQA "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://servicenow-prod.fluidtopics.net/hxp1lyTNVug7pjAv5gVnOA "Take advantage of existing code by cloning and editing an existing widget.")