--- sourceDocument: Australia ServiceNow AI Platform user interface sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface Release : - australia ft:locale : - en-US ft:publication_title : - Australia ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Adoption services # Adoption services {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Adoption Services is a suite of solutions, both products and features, that provide user support and critical information at the anticipated time of need. Such services include in-product help, modals, tours, and guides that teach users how to interact with the UI pages that they're looking at in their instance. ## Get started {#adoption-services__section_rrt_43r_r5b} Choose one of the tiles to get started. |-|-|-| | [Dynamic Guidance](https://servicenow-prod.fluidtopics.net/fStyL5wYHNhQn7oolsD3ew "Dynamic Guidance is the proactive AI assistant invoked from Help Center and ServiceNow Otto panel that generates an engaging voice and text based, step by step, real-time guidance, dynamically, across platforms.") [![]()](fStyL5wYHNhQn7oolsD3ew "Dynamic Guidance is the proactive AI assistant invoked from Help Center and ServiceNow Otto panel that generates an engaging voice and text based, step by step, real-time guidance, dynamically, across platforms.") [Generates an engaging voice and text based, step by step, real-time guidance, dynamically, across platforms.](https://servicenow-prod.fluidtopics.net/fStyL5wYHNhQn7oolsD3ew "Dynamic Guidance is the proactive AI assistant invoked from Help Center and ServiceNow Otto panel that generates an engaging voice and text based, step by step, real-time guidance, dynamically, across platforms.") | [In-product help](https://servicenow-prod.fluidtopics.net/mSvIDut8BJHhvuDlyHrV9Q "There are two kinds of in-product help to assist users understand the UI that they are using: Embedded Help and Help Center.") [![]()](mSvIDut8BJHhvuDlyHrV9Q "There are two kinds of in-product help to assist users understand the UI that they are using: Embedded Help and Help Center.") [Provide users with helpful, contextual information about what they can accomplish while they're using a configurable workspace or a specific UI page.](https://servicenow-prod.fluidtopics.net/mSvIDut8BJHhvuDlyHrV9Q "There are two kinds of in-product help to assist users understand the UI that they are using: Embedded Help and Help Center.") | [Onboarding modals](https://servicenow-prod.fluidtopics.net/AMBVxZzA2~Fa_LC4k9ziQQ "Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow Next Experience instance.") [](https://servicenow-prod.fluidtopics.net/AMBVxZzA2~Fa_LC4k9ziQQ "Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow Next Experience instance.") [Create onboarding modals to introduce users to new experiences, products, and applications.](https://servicenow-prod.fluidtopics.net/AMBVxZzA2~Fa_LC4k9ziQQ "Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow Next Experience instance.") | | [Guided setup](https://servicenow-prod.fluidtopics.net/vwf3rlbwaZPoyNIXCdL9Ig "Guided Setup is the product support that organizes configuration activities into categories. Use Guided Setup to step through the initial configuration of any product or application that provides a Guided Setup module.") [![]()](vwf3rlbwaZPoyNIXCdL9Ig "Guided Setup is the product support that organizes configuration activities into categories. Use Guided Setup to step through the initial configuration of any product or application that provides a Guided Setup module.") [Use guided setup to go through the initial configuration of any product or application that provides a Guided Setup module.](https://servicenow-prod.fluidtopics.net/vwf3rlbwaZPoyNIXCdL9Ig "Guided Setup is the product support that organizes configuration activities into categories. Use Guided Setup to step through the initial configuration of any product or application that provides a Guided Setup module.") | [Guided tours](https://servicenow-prod.fluidtopics.net/37IA1Zuc8mjO0LSAimznMw "ServiceNowGuided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing assistance with specific tasks.") [![]()](37IA1Zuc8mjO0LSAimznMw "ServiceNowGuided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing assistance with specific tasks.") [Use guided tours to provide step-by-step walkthroughs of applications within your instance.](https://servicenow-prod.fluidtopics.net/37IA1Zuc8mjO0LSAimznMw "ServiceNowGuided Tours are interactive, step-by-step walkthroughs designed to help users navigate the platform's features and processes. They are useful for onboarding new users, training on new features, and providing assistance with specific tasks.") | | [ ] {#adoption-services__table_oyp_mhr_r5b} For additional getting started information, see the following Getting Started with Adoption Services video.