---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Service Portal events

# Service Portal events {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View Service Portal events to get insight into how a portal is being
used in your organization.
Usage Insights automatically detects the gestures and actions of portal users. You can view each occurrence of these events in the Usage Insights application.
{#sp-analytics-events__table_ls1_gl5_rlb__entry__2}

| Event | Description |
|-|-|
| Submit Catalog Request | Tracks when a user submits a request through the SC Catalog Item widget. You can view the request ID and the number of items in each request. Use these analytics to optimize the Service Catalog. |
| Order Catalog Item | Tracks when a user orders a catalog item through the SC Catalog Item widget. You can view the name and ID of each ordered item. You can also view the associated request ID. Use these analytics to optimize the Service Catalog. |
| Submit Record Producer Request | Tracks when a user submits a request through any record producer. Use these analytics to optimize the Service Catalog. |
| View Knowledge Article | Tracks when a user views a knowledge article. You can view the name, ID, and language of each viewed article. Use these analytics to optimize the knowledge base. |
| Initiate Search | Tracks when a user searches the portal using the Faceted Search and Typeahead Search widgets. You can view the search keywords that users enter. You can also compare usage of the two search widgets. Use these analytics to improve search in Service Portal. |
| Search Result Selected | Tracks when a user selects a search result when using the Faceted Search widget. You can view the click rank and sys_id of the selected search item. Use these analytics to improve search in Service Portal. |
| Successful Login | Tracks when a user logs in to Service Portal. Use these analytics to monitor login activity within a given time period. |
| PortalPageLoad | Tracks which pages users visit and in which languages. Use these analytics to understand your user base and the pages they interact with. |
| SP File Attach | Tracks how users attach files to records from portal pages: by navigating the file system, pasting files from the clipboard, or dragging and dropping files. Use these analytics to optimize how users can attach files to records from portal pages. |
[ ]

{#sp-analytics-events__table_ls1_gl5_rlb}

You can create custom events to be triggered. For more information, see [SNAnalytics - Client](https://www.servicenow.com/docs/access?context=SNAnalyticsClientAPI&version=australia&pubname=australia-api-reference&ft:locale=en-US)
**Related concepts**   

* [SC Catalog Item widget](https://servicenow-prod.fluidtopics.net/guBIHPEw2YZPgnbLolOx8Q "Use this widget (widget-sc-cat-item-v2) to view the information about a catalog item and order the item. You can use this base system widget as-is in your portal or clone it to suit your own business needs.")
* [Faceted Search widget](https://servicenow-prod.fluidtopics.net/IP86yL6QBVAzzvJ_ksU6mg "The Faceted Search widget displays search results and search facets defined for a search source. The Faceted Search widget enables end users to filter search results for a more meaningful result set.")
* [Typeahead Search widget](https://servicenow-prod.fluidtopics.net/7LYPXui9114XIhXrnKSByw "Predictive search feature that shows words as users type. You can use this base system widget as-is in your portal or clone it to suit your own business needs.")