---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# KB Categories widget

# KB Categories widget {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Lists the categories for your Knowledge Base. You can use this base system widget as-is in your portal or clone it to suit your own business needs.  
Figure 1. KB Categories widget  
Categories are determined by the list of Knowledge Categories provided for the Knowledge Base. To view a list of categories for a knowledge base, in the platform navigate to KnowledgeAdministrationKnowledge bases then select the name of the knowledge base, for example IT. Categories for the knowledge base appear in the related lists. For more information on defining categories for a knowledge base, see [Define a knowledge article
category](https://www.servicenow.com/docs/access?context=t_DefineAKnowledgeCategory&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
Note:  
If the Max article limit to allow category counts field is set to 500 counts and the knowledge base contains more than 500 articles the KB categories widget displays all of the categories in the knowledge base.

The knowledge base that a portal uses is determined in the portal form. If your portal uses
multiple knowledge bases, you can use the [KB Knowledge Bases widget](https://servicenow-prod.fluidtopics.net/OVtgQsRiJkJPRJdlhXHqrA "Give users the option to select which knowledge base to browse on your portal. You can use this base system widget as-is in your portal or clone it to suit your own business needs.") to filter
the content of the KB Categories widget.  
For more information on associating your portal with a knowledge base, see [Associate a portal with a knowledge base](https://servicenow-prod.fluidtopics.net/sCq~9rrC1majr5n1dgrmtA "You can associate a portal with any knowledge base. Multiple knowledge bases can be associated with a portal.").  
Note:  
In the widget Instance Options, if the Max number of articles evaluated per category to determine visibility value is set to 1 or higher the user must have access to at least one article in the category for the category to be displayed.

## Instance options {#kb-categories-widget__section_cqs_wyn_j1b}

The KB categories widget does not include instance options.
**Related tasks**   

* [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/TbkBNc0cMK18ri_uRZxb5Q#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://servicenow-prod.fluidtopics.net/9notELGQ_yMNrL~1WH2hQA "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://servicenow-prod.fluidtopics.net/hxp1lyTNVug7pjAv5gVnOA "Take advantage of existing code by cloning and editing an existing widget.")

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