---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Onboarding modals

# Onboarding modals {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Onboarding modals provide a wizard-like experience to introduce users to new experiences and applications in their ServiceNow®
Next Experience instance.

Some onboarding modals are included by default in your instance, such as the onboarding modal displayed the first time you log in to an instance with Next Experience enabled. You can also create your own custom onboarding modals to introduce new experiences and applications to users.

When you switch between dark, light or coral user interface themes, the images in Onboarding modals match the theme of the instance you choose. This provides a visually cohesive experience.
Figure 1. Onboarding modal slide example
* **[Exploring new experiences](https://servicenow-prod.fluidtopics.net/B11rST6qU0fT0ytWmezWTQ)**   
  Onboarding modals introduce you to new ServiceNow® experiences through wizard-like interfaces in Next Experience. Learn about capabilities, benefits, and implementation approaches for effective user onboarding.
* **[Configure](https://servicenow-prod.fluidtopics.net/dTY3ZljGuUT9rkSeKdyyjw)**   
  Plan and configure the Onboarding modals to experience new applications.
* **[Edit the default onboarding modal](https://servicenow-prod.fluidtopics.net/LZcBxaq7QbbFMNH8pbbgDQ)**   
  Edit the default onboarding modal to personalize content for your users.
* **[Reference](https://servicenow-prod.fluidtopics.net/Q6wQioLhVYlSAs~A6lh1PQ)**   
  Reference information for user roles and best practices when implementing onboarding modals.