Service Portal properties
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Summary of Service Portal properties
Service Portal properties in ServiceNow allow administrators to control various aspects of the portal experience for both admins and end users. These properties affect page behavior, notifications, user access, and portal features. Most common properties are managed via the Service Portal properties page, accessible throughAll > Service Portal > Properties. Additional, less common properties can be configured in theSystem Properties [sysproperties]table.
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Key Properties and Their Practical Use
- Default 404 Page: Specify a custom page users see when a page fails to load, ensuring a better user experience during errors.
- Browser Error Messages for Admins: Enables showing error messages to admins on portal pages for troubleshooting.
- Stream Entry Limit: Controls the maximum number of conversation or activity entries shown in widgets, helping manage UI performance and data visibility.
- Notification Timeout: Sets how long info and error messages remain visible before auto-dismissal, customizable for critical vs. non-critical alerts and accessibility needs.
- Announcement Sort Order: Defines how banner announcements are ordered (e.g., by start or end date) to prioritize relevant communications.
- Debug Runtime Information: Allows enabling Angular.js debug info for development purposes but is disabled by default to optimize performance.
User Criteria Related Properties
- User Criteria Enablement: Enables permission controls via User Criteria records instead of roles for granular widget and page access control.
- User Criteria Override Roles: Lets certain roles bypass User Criteria restrictions to access any portal content, useful for admin or elevated user access.
System Properties Affecting Portal Behavior
- ACL Enforcement on Queries: Enforces read access controls on filter queries in Simple List widgets, enhancing security by default.
- Human Readable URLs: Enables clean, user-friendly URLs for portal pages, improving usability and SEO.
- Cross-Scope Check Enforcement: Validates cross-scope privileges for data fetched by forms, ensuring secure data access.
- Notification Threshold: Defines how many notifications display before a “clear all” option appears, helping users manage alerts efficiently.
- SSO Early Redirects: Supports direct redirection to SSO Identity Provider login pages, streamlining authentication flows for specified portals.
- Language Selector Enablement: Activates language selection for users on specified portals if multiple languages are installed, enhancing accessibility.
- Starting Page Ignore List: Skips intermediate pages during SSO login to direct users straight to their destination page.
- SCSS Parsing Option: Controls whether SCSS files load as links or inline, affecting page load performance.
- Performance Analyzer Portal List: Specifies which portals display the Performance Analyzer icon for admins to evaluate page performance.
Practical Benefits for ServiceNow Customers
By configuring these properties, ServiceNow customers can tailor the Service Portal to improve user experience, streamline access control, enhance security, optimize performance, and support multilingual content. Understanding and adjusting these settings enables better control over portal behavior and appearance, facilitating smoother interactions for end users and administrators alike.
Service Portal properties control aspects of the portal experience for admin and end users.
The most commonly used Service Portal properties are set on the Service Portal properties page. Some less commonly used properties are available only from the System Properties [sys_properties] table.
You can access the properties listed in the following table by navigating to .
| Property | Description |
|---|---|
Default 404 page (page ID or sp_page sys_id) for Service Portal glide.service_portal.default_404_page |
Set the default page that your users see whenever a page can’t load properly.
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Show a message to admin users in Service Portal pages if a browser error is encountered glide.sp.show_console_error |
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Maximum number of stream entries displayed in Service Portal (activity widget, conversation widget, and so on) glide.service_portal.stream_entry_limit |
Limit the number of entries users can see in the ticket conversation widget. Users only see the most recent entries and can’t go further back in the history than the maximum allowed amount.
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Duration (in seconds) info and error messages persist in the Service Portal before auto-dismissal glide.service-portal.notification_timeout.seconds |
Set the duration in seconds that non-critical notifications remain on the screen before they are auto-dismissed. If set to 0, messages do not auto-dismiss and require that a user close them.
Critical notifications should be tagged with the If the glide.ui.accessibility preference is enabled, messages don’t auto-dismiss, regardless of the system property value. To set this preference, see Enabling accessibility features. |
| Default sort order for announcements glide.service_portal.announcement.default_sort_order |
Define the sort order for banner announcements.
Options include:
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| Enable debug runtime
information glide.sp.debug |
Controls whether the Angular.js flag
$compileProvider.debugInfoEnabled is set to true or false.
This option allows debug runtime information in the compiler, such as adding binding
information and a reference to the current scope on to DOM elements. This property
is turned off by default to improve performance on the instance.
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| Property | Description |
|---|---|
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Enable use of User Criteria records instead of Roles fields for Service Portal entitlements glide.service_portal.user_criteria_enabled |
Define permissions for Service Portal widgets, widget instances, pages, and search sources.
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List of roles (comma-separated) that bypass User Criteria validation in Service Portal glide.sp.entitlement.override |
Allow users with a specific role to see any page, widget, widget instance, or search source regardless of user criteria.
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You can access the properties listed in the following table in the System Properties [sys_properties] table.
| Property | Description |
|---|---|
| glide.service_portal.enable_acls_for_encoded_query_in_list |
Option to always enforce read ACLs for filter conditions specified in Simple List widget instances. If false, the Enforce field-level Read ACLs on Filter query terms option in Simple List widget instances determines whether to enforce the ACLs.
|
| glide.service_portal.enable_human_readable_urls |
Option to allow configuring human readable keywords in portal page URLs for the instance.
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| glide.service_portal.enforce_cross_scope_check_in_form | Option to enforce validating cross-scope privileges to a table when the form widget fetches data from a table.
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| glide.service-portal.notification.threshold |
Specify how many notifications should appear before users have the option to clear all notifications at once.
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| glide.service_portal.sso.early_redirect.portals | Redirects users to the SSO Identify Provider (IdP) login page without first redirecting them to the portal login page. Provide a comma-separated list of portal suffixes. Note: If your portal uses a customized version
of the Login widget, you must update the sp_sso_early_redirection UI macro as needed to redirect users to the SSO Identify Provider (IdP) login page without trying to load the portal page
first.
|
| glide.sp.portals.language_selector_enabled | Allows any user to choose and view content in their preferred language. This property contains a list of portal sys IDs separated by commas. By default, the sys IDs for the Knowledge (/kb), Customer Support (/csm), and Customer Service (/csp) portals are included. For any portal specified, the language selector appears in the portal header if any languages are installed and active on the instance in addition to English.
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| glide.sp.starting.page.ignore.list | Ignores intermediate pages used during SSO authentication in order for users to be directed to their starting page rather than an intermediate page. Provide a comma-separated list of page IDs.
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| glide.sp.theme.parse_scss |
Option to allow compiled SCSS files to be loaded as links to improve repeat page view performance. If set to false, SCSS files are included inline in the page HTML instead.
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| sp_allow_perf_debug_option_for_portals | Specify the portals to evaluate using the Performance Analyzer by providing a comma-separated list of portal suffixes. For users with the sp_admin or admin roles, the Performance Analyzer icon ( ) appears on pages in the specified portals.
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