---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Enable Guided Tours

# Enable Guided Tours {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable guided tours for Standard platform UI, Workspace, Service Portal pages, and Custom UI.

## Before you begin

Role required: admin

## Procedure

1. In the application navigator, enter <kbd class="ph userinput">sys_properties.list</kbd> and press the Enter key.
2. From the System Properties list, find the following properties and make sure that their values are set to True.  
   {#activate-guidedtours-service-portal__table_vfg_3lf_pfb__entry__2}

   | Property | Description |
   |-|-|
   | com.snc.guided_tours.standard_ui.enable | Enables guided tours across your instance to run on the Standard platform UI and Workspace. |
   | com.snc.guided_tours.sp.enable | Enables guided tours across your instance to run on Service Portal pages. |
   | com.snc.guided_tours.custom_ui.enable | Enables guided tours across your instance to run on the Custom UI pages. |
   [ ]

   {#activate-guidedtours-service-portal__table_vfg_3lf_pfb}
3. If the values of the system properties aren't set to true, change them to True.

## Result

You can create, update, and play guided tours within the ServiceNow® user interface.  
Note:  
* The Guided Tour Designer is only available in Core UI. The designer isn't compatible with UI15. For information about how to activate the Core UI plugin, see [Activate Core UI](https://servicenow-prod.fluidtopics.net/YIs8lakPHO6logVFauw2Fg "Core UI can be activated with the Core UI plugin (com.glide.ui.ui16) if you have the admin role.").

* Guided Tours are supported in Next Experience pages, such as Workspace or pages configured in UI Builder using the Next Experience UI Framework.

  Set the value of the system property `com.snc.guided_tours.standard_ui.enable` to True to enable Guided Tours under Next Experience. The following scenarios are still supported with Next Experience enabled:
  * Creating and running new or existing Guided Tours in the Classic Environment (including lists and forms).
  * Creating and running new or existing Guided Tours for a Service Portal.
  * Creating new Guided Tours for Unified Navigation menus (such as the All or Favorites menus).

  {#activate-guidedtours-service-portal__ul_rgc_yd5_bgc} For more information, see [Next Experience](https://servicenow-prod.fluidtopics.net/N5p2A95EPBqJBIloBmUBSg "The Next Experience UI delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the ServiceNow AI Platform. The UI unifies your instance apps and reduces clicks to access the items you need to get working.")
{#activate-guidedtours-service-portal__ul_h1g_wd5_bgc}