---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# KB Article Comments widget

# KB Article Comments widget {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Rating and comment option for knowledge base articles. You can use this base system widget as-is in your portal or clone it to suit your own business needs.

Ratings on articles in the KB Article Comments widget determine the article popularity in the
KB top rated widget.  
Figure 1. KB Article Comments widget

## Instance Options {#kb-article-comments-widget__section_qmk_ngj_j1b}

Figure 2. KB comments widget instance options  
{#kb-article-comments-widget__table_b5s_rgj_j1b__entry__2}

| Field | Description |
|-|-|
| Show star rating | Select the option to show a star rating on the KB article comments widget. Selecting the Use system properties option shows the star rating option based on the glide.knowman.show_star_rating system property. |
| Show user comments | Select the option to show the comment box on the KB article comments widget. Selecting the Use system properties option shows the comment box based on the glide.knowman.show_user_feedback system property. |
[Table 1. Instance options fields]

{#kb-article-comments-widget__table_b5s_rgj_j1b}
**Related tasks**   

* [Create and edit a page using the Service Portal Designer](https://servicenow-prod.fluidtopics.net/TbkBNc0cMK18ri_uRZxb5Q#t_ConfigureAPage "Create or edit a page and use layouts to organize the columns that house the widgets.")
* [Configure widget instances](https://servicenow-prod.fluidtopics.net/9notELGQ_yMNrL~1WH2hQA "Create unique instances of widgets by configuring the options for each instance.")
* [Clone a widget](https://servicenow-prod.fluidtopics.net/hxp1lyTNVug7pjAv5gVnOA "Take advantage of existing code by cloning and editing an existing widget.")