Configure tabs for standard ticket page

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You can configure the tabs for the standard ticket page.

    Before you begin

    Role required: admin and sp_admin

    About this task

    • By default, the Activity and Attachments type tab configurations are available for all standard configurations. Other default tab configurations may vary based on the task-extended table. For example, for the sc_req_item configuration, the Variable Editor (Read-Only) type is also available.
    • You can’t duplicate any tab type other than Custom.
    • You can configure a maximum of six tabs.
    • You can add either Variable Editor (Read-Only) or the Variable Summarizer tab type.

    Procedure

    1. Navigate to All > Standard Ticket > Standard Ticket Configuration.
    2. On the Ticket Configuration form, select the Tab Configurations related list.
    3. Select New.
    4. On the form, fill in the fields.
      Table 1. Tab Configuration form
      Field Description
      Type Tab type based on which a widget is displayed. Possible options are:
      • Activity
      • Associated Requests
      • Attachments
      • Custom
      • Variable Editor (Read-Only)
      • Variable Summarizer
      Tab name Name of the tab.
      Application Application associated with the ticket configuration.
      Order Order in which the tab should be displayed in the tabs section. The tab with the least order is the tab selected on the page load.
      Advanced Option to enable adding a script for the tab visibility. By default, this check box is cleared.
      Visible(Script) Script for the tab visibility.
      • If the script returns true, the tab is visible on the standard ticket page.
      • If the script returns false, the tab is not visible on the standard ticket page.
      Note:
      This field appears only when the Advanced check box is selected.
      Visible Conditions for the tab visibility. This is not displayed if the Advanced check box is selected.
      Widget Widget that should be displayed in the tabs section. This field appears only when Custom is selected from Type.
      Widget parameters Comma-separated list of tab widget parameters. This field appears only when Custom is selected from Type.
    5. On the Ticket Configuration form, select Update.