Help Center content thumbs up and down feedback

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Help Center content includes a thumb up or thumbs down feedback option for each Help center article in your instance.

    Help Center content feedback


    Help center content feedback.

    When viewing Help Center content, after an article is selected, a thumb up or thumbs down feedback option is included for each Help center article in your instance. A feedback helps to notify whether the article is helpful or if improvements can be made.

    Feedback analytics

    To view the feedback analytics, navigate to All > User Experience Analytics > Dashboard.


    analytics events dashboard.

    In the example provided, Service Operations Workspace is selected, and in the left-hand navigation Analytics > Events are selected. The events page displays a list of events within the workspace, and the number of occurrences for each event.


    thumbs up occurrences page.
    In this example, after selecting the Thumbs up event, the thumbs up dashboard displays to show.
    • Occurrences
    • Page name
    • Page Id
    • Pathname
    • Sys_Id
    • Topic Id
    • Version