Set the default portal search source

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the glide.service_portal.default_search_sources system property to define default search sources.

    Before you begin

    Role required: admin

    About this task

    If you don't define specific search sources for your portal, the system uses default search sources instead.
    Figure 1. Default search source flow chart
    Flow chart for default search sources, which shows how default search sources are only used if no search sources are defined

    Procedure

    1. In the Navigation filter, enter sys_properties.list.
      The entire list of properties in the System Properties [sys_properties] table appears.
    2. On the list, find the system property glide.service_portal.default_search_sources, and then open the property record.
    3. Copy the sys_ID of any search source you want to add into the Value field of the system property using a comma-separated list.

      To change the order in which the default search sources show in the Search List, change the order of the IDs in the property.

      You can remove the default search source behavior by deleting the property value or deleting the property altogether.

    4. Click Update.