---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# New Organization Chart widget

# New Organization Chart widget {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The New Organization Chart widget shows employees in a tree structure relative to their manager. You can use this widget in your portal or duplicate it to suit your own business needs.

## Using the widget {#new-organization-chart-widget__section_ixy_jds_qhc}

In the text input field, enter or select a user. The widget uses information from the sys_user table based on the use sys_id record to display the organization hierarchy relative to the selected user.

Select a card to open the profile page for that user. To reconfigure the card link, change the Profile URL in the widget instance options.

You can drag individual cards to rearrange the chart.

Select the magnifying glass icon to zoom in or out of the chart view.

## Instance options {#new-organization-chart-widget__section_jxy_jds_qhc}

You can use instance options to customize widget settings. Press the <kbd class="ph userinput">CTRL</kbd> key, select the widget, and then select Instance Options.  
Note:  
There are no valid values for several instance options. By default, you can set only the Profile URL instance option.  
{#new-organization-chart-widget__table_kxy_jds_qhc__entry__2}

| Field | Description |
|-|-|
| Data ||
| Primary Fields | Name and Title (maximum of two fields) |
| Secondary Fields | * department:sitemap * location:map-marker * email:envelope:email * mobile_phone:phone:phone {#new-organization-chart-widget__ul_n1q_kgs_qhc} |
| Profile URL | ?id=user_profile\&sys_id={sys_id} |
| Hide Search | Boolean |
| Hide Actions | Boolean |
| max Report To Show | 12 (default) |
| Max Manager Level | 7 (default) |
| Presentation ||
| Behavior ||
| Profile URL | Web address of the page that opens when you select a card. Use the part of the portal URL that references the page ID. For example, to navigate to the Service Catalog, enter <kbd class="ph userinput">?id=sc_category</kbd>. If you leave the URL empty, the card opens the web address in the URL field. If the URL field is also empty, the card opens the user profile page by default. |
[Table 1. Instance options for the New Organization Chart widget]

{#new-organization-chart-widget__table_kxy_jds_qhc}