---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/platform-user-interface

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Enable search facets

# Enable search facets {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In new instances, search facets are enabled by default. If upgrading from a previous release, enable search facets by activating a record in the Page Route Maps \[sp_page_route_map\] table.

## Before you begin

Role required: admin or sp_admin

## About this task

Search facets render in the Faceted Search widget on the sp_search page. To enable search facets after upgrade, activate the page route map record to route your search results to render in the sp_search page.

## Procedure

1. Navigate to AllService PortalPage Route Maps.
2. Locate the Search record in the list.  
   This record redirects users from the search page to the sp_search page when viewing search results in Service Portal. The sp_search page includes the Faceted Search widget, which supports search facets in both desktop and mobile environments.
3. Set the Active field to true.

## Result

When using search in Service Portal, results render in the sp_search page. Add facets to the search source to enable end users to filter search results. To learn more about facets, see [Add facets to a simple search source](https://servicenow-prod.fluidtopics.net/ai8_eWG1Qe2yA7Xv1vatUg "Enable end users to refine search results for a simple search source. You can create facets for a table search source that return results based on field values or query conditions.").

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