Enable external user self-registration for Service Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable external users to register to a ServiceNow app through Service Portal.

    Before you begin

    Role required: admin

    Complete the previous tasks:
    1. Activate External User Registration
    2. Configure the registration form for an external user configuration

    Role required: admin

    About this task

    External user self-registration enables a large group of users to register to a ServiceNow app without the help of an administrator. For more information, see Enable external users to self-register to your ServiceNow instance.

    Procedure

    1. Navigate to All > Service Portal > Portals.
    2. Open a portal record.
    3. On the form, fill in the External user registration configuration field.

      Select a user registration configuration.

    4. Click Update.

    Result

    The login widget includes a link to the registration form that you previously configured.