Activate the page route map for the standard ticket page

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you have upgraded your instance, redirect the ticket page to standard_ticket page in Service Portal and view requests on the standard ticket page.

    Before you begin

    Role required: admin or sp_admin

    Procedure

    1. Navigate to All > Service Portal > Page Route Maps.
    2. Select Standard Ticket Route.
    3. Select the Active check box.
    4. Click Update.