Cloud Deployment Automation

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Cloud Deployment Automation

    The Cloud Deployment Automation application streamlines the deployment and provisioning of AWS CloudFormation services through ServiceNow's Service Catalog or Service Portal. This automation allows users to efficiently manage cloud resources with minimal manual intervention.

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    Key Features

    • Catalog Items and Flows: Automate tasks via catalog items such as creating or deleting stacks and updating stack sets in AWS CloudFormation.
    • Subflows: Automate error handling by creating events or incidents when automation fails, and retrieve operational statuses of stack sets.
    • Actions: Change array object internal names based on key-value pairs.
    • Decision Tables: Manage user and group approvals, incident assignments, and automation failure responses.
    • User Roles: Role definitions for viewing and managing cloud deployment automation catalog items.
    • System Properties: Customizable settings to include or exclude AWS regions and set flow execution limits.

    Key Outcomes

    By utilizing Cloud Deployment Automation, ServiceNow customers can expect streamlined cloud management, improved operational efficiency, and the ability to quickly adapt to changing deployment needs. Proper setup ensures users can leverage the full capabilities of AWS CloudFormation through a user-friendly interface.

    Automates the deployment and provisioning of the AWS CloudFormation services using Service Catalog or Service Portal.

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    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Spoke dependencies

    You must activate and set up the AWS CloudFormation spoke to use this application.

    Catalog items and flows

    The Cloud Deployment Automation provides catalog items and flows to automate tasks. When a catalog item is submitted, the associated flow is triggered and the task is performed. To customize a flow, create a copy of it in a new application scope. Available catalog items and flows include:

    Catalog Item or Flow Description
    Create Stack Creates a stack in AWS CloudFormation account.
    Create and Execute Change Set Creates and executes a change set in AWS CloudFormation account.
    Create Stack Set Creates a stack set in AWS CloudFormation account.
    Delete Stack Deletes a stack in AWS CloudFormation account.
    Delete Stack Set Deletes a stack set in AWS CloudFormation account.
    Update Stack Set Updates a stack set in AWS CloudFormation account.

    Subflows

    The Cloud Deployment Automation provides subflows to demonstrate automating tasks. To customize a subflow, create a copy of it in a new application scope. Available subflows include:

    Subflow Description
    Create Event Creates an event if automation fails.
    Create Incident Creates an incident if automation fails.
    Dynamic Flow Template Subflow template to create event and incident.
    Fetch Approvers and Assignees Retrieves details of approvers (groups and users), assignee, and assignment group for the requested item, catalog task, and incident from the decision tables.
    Get Stack Set Operation Result Status Reason Retrieves the AWS CloudFormation stack set operation result status reason.
    Get Stack Set Operation Status Retrieves the operation status of the AWS CloudFormation stack set.
    Get Stack Status Retrieves the status of the AWS CloudFormation stack.

    Actions

    The Cloud Deployment Automation provides an action, Change Array.Object Internal Names to change an array of objects to another array of objects based upon the key value pair.

    Decision tables

    The Cloud Deployment Automation application uses decision tables to save the required information. The decision tables include:
    Decision table Description
    CDA Requested Item User Approval Policy Policy used to assign a requested item to the relevant user for approval.
    CDA Requested Item Group Approval Policy Policy used to assign a requested item to the relevant group for approval.
    CDA Incident User Assignment Policy Policy used to assign an incident to the relevant user.
    CDA Incident Group Assignment Policy Policy used to assign an incident to the relevant group.
    CDA Failed Automation Flow Policy Policy used to choose between creating an incident or an event when an automation failure occurs.
    CDA Catalog Task User Assignment Policy Policy used to assign a catalog task to the relevant user.
    CDA Catalog Task Group Assignment Policy Policy used to assign a catalog task to the relevant group.

    User roles

    The Cloud Deployment Automation application provides the sn_cloud_dpmt_atmn.cloud_deployment_automation_user role. Users with this role can view cloud deployment automation catalog items.
    Note:
    User must have the sn_cloud_dpmt_atmn.cloud_deployment_automation_user _mgmt_user, ITIL, and Catalog Admin roles to create and submit catalog items.

    System properties

    The Cloud Deployment Automation application provides system properties that you can configure as per your requirement.
    System property Description
    sn_cloud_dpmt_atmn.exclude_aws_regions List of additional regions that should be excluded from those mentioned in the CloudDeploymentAutomationUtils script include.
    sn_cloud_dpmt_atmn.include_aws_regions List of additional regions that should be included to those mentioned in CloudDeploymentAutomationUtils script include.
    sn_cloud_dpmt_atmn.flow_loop_limit Number of hours that flows should run in loop before they exit.

    Navigate to System Properties > All Properties to configure the values of these properties.