Set the user criteria for Service Portal system property

  • Release version: Australia
  • Updated June 16, 2026
  • 1 minute to read

    • After activating the Service Portal User Criteria Support plugin, you must set the system property to true.

    Before you begin

    Role required: admin

    About this task

    Setting the system property activates user criteria for Service Portal. When the system property is set to true, any existing roles defined for a page, widget, or search source are automatically converted into user criteria records. To disable user criteria and continue using role-based permissions, set the system property to false.

    Procedure

    1. Navigate to All > Service Portal > Properties.
    2. Click the check box to set the following property to true.

      Enable use of User Criteria records instead of Roles fields for Service Portal entitlements

    3. Click Save.