Activate the privacy notice for unauthenticated users

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • If you enabled unauthenticated user tracking in your portal, you may be required by law to notify unauthenticated users that you are tracking their usage for analysis. You can display a legal notice by activating the Privacy Notice announcement.

    Before you begin

    By default, unauthenticated user tracking is turned off for portals. To modify analytics settings for a portal, see Configure Usage Insights Settings.

    Role required: sp_admin

    Procedure

    1. Navigate to All > Service Portal > Announcements and open the inactive record named Privacy Notice.
    2. Review the form.

      You can modify the default text of the Summary field or leave it as-is.

      Figure 1. Privacy Notice announcement form
      The Privacy Notice form, including the default text of the notice.

      By default, the Unauthenticated only option is selected to display the announcement only to users who haven't logged in to the portal. The announcement disappears after the user logs in.

    3. In the Portals section, select a portal in which to display the announcement.
      If no portals are available, select Insert a new row and specify a portal.
      Figure 2. Portals section

      Portals section in the Announcement form.
      Note:
      The Privacy Notice announcement appears only in portals for which have Usage Insights settings.
    4. Activate the announcement by selecting the Active option.
    5. Select Update.

    Result

    The Privacy Notice announcement is displayed to unauthenticated portal users.
    Figure 3. Privacy Notice example