Unlink your ServiceNow user account from a messaging application for Virtual Agent conversations

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • If needed, you can unlink your ServiceNow user account from a messaging app used for the Now Virtual Agent.

    Before you begin

    Role required: user

    About this task

    Unlinking your account from a selected Conversational Integration for Slack, Microsoft Teams or Workplace, deactivates the association between your ServiceNow account and the messaging app. After you unlink your account, you can no longer engage in Virtual Agent conversations that query or change records in the ServiceNow database.

    Procedure

    1. From within the messaging app, type logout.
    2. From the application navigator, navigate to Self-Service > My Profile.
    3. Click the View Linked Accounts related link.
    4. In the Linked Accounts page, select the check box for the messaging integration to be unlinked.
    5. Select Actions on selected rows, then click Unlink account.
      The link between your ServiceNow account and the Virtual Agent messaging integration becomes inactive.
      Note:
      Even though you unlinked your account, you can still run public Virtual Agent conversations.
    6. To link your account again, repeat steps 1 through 3 for the associated messaging integration and in the Actions on selected rows..., click Link account.