---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enroll user Soft PIN and Device in ServiceNow instance

# Enroll user Soft PIN and Device in ServiceNow instance {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enroll the user Soft PIN and Device in your ServiceNow instance
to setup callback authentication.

## Before you begin

Role required: admin

## Procedure

1. Log in to your ServiceNow instance.
2. Impersonate the user whose Soft PIN and Device must be authenticated.
3. Navigate to Password ResetEnroll.
4. In the SoftPin Verification for Amazon Connect tab, provide the soft Pin in the Enter the SoftPIN field and click Submit.
5. In the SMS Verification for Amazon Connect tab, authorize the user device.
   1. Select Add Device.
   2. On the form, fill in the details.  
      {#enrol-user-softpin-device__table_k2d_vzn_ytb__entry__2}

      | Field | Description |
      |-|-|
      | Device name | Name of the device that you are authenticating. |
      | Phone number | Phone number of the user that you want to authenticate. |
      | Service provider | Name of the service provider that you want to authenticate the device with. |
      [Table 1. Add an SMS Device pop up]

      {#enrol-user-softpin-device__table_k2d_vzn_ytb}
   3. Click Submit.
   {#enrol-user-softpin-device__substeps_w2c_pzn_ytb}

## What to do next

After adding the phone number, verify the device. An OTP is sent to the user's phone
number.

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