---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating the Facebook Messenger messaging app with other applications

# Integrating the Facebook Messenger messaging app with other
applications {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review this topic to see which ServiceNow applications and
features can use the Conversational Integration with Facebook Messenger
application.

As an administrator, you can use the Conversational Integration with Facebook Messenger application to integrate the Facebook Messenger messaging app with other ServiceNow applications and enable requesters to converse with agents using
the Facebook Messenger messaging app.

## Integrating with Customer Service Management {#messg-fbm-integrating-apps__section_xcs_fjg_jnb}

Integrate the Conversational Integration with Facebook Messenger application with
the ServiceNow®
Customer Service Management application to enable your customer contacts and consumers to initiate a
Facebook Messenger chat conversation with a virtual agent or live agent. For
more information, see Integrate Facebook Messenger with Customer Service Management.