---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating the LINE messaging app with other applications

# Integrating the LINE messaging app with other applications {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Other ServiceNow applications and features can use the Conversational Integration with LINE application.

As an administrator, you can use the Conversational Integration with LINE application
to integrate the LINE messaging app with other ServiceNow
applications. You can enable requesters and agents to converse with an agent using the LINE messaging app.

## Integrating with Customer Service Management {#messg-line-integrating-apps__section_xcs_fjg_jnb}

Integrate the Conversational Integration with LINE application with the ServiceNow®
Customer Service Management application to enable your customer contacts and consumers to initiate a
LINE chat conversation with a virtual agent or live agent. An agent can initiate
a conversation, or accept a conversation initiated from a LINE chat conversation.
For more information, see Integrate LINE with Customer Service Management.