---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Messaging channels for Agent-Initiated Messaging Interface

# Messaging channels for Agent-Initiated Messaging Interface {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.
The following table describes the messaging channels available for use with the Agent-Initiated Messaging Interface application and applications required for
using those messaging channels.
{#agent-init-messg-sc-setting__table_xmj_rmb_14b__entry__2}

| Channel | Required applications |
|-|-|
| SMS | * Conversational SMS service channel * Twilio spoke * [Conversational SMS Integration with Twilio](https://servicenow-prod.fluidtopics.net/Akbf0YZAQqhkHMZ_ZtFoFA "Host Virtual Agent conversations on Twilio SMS to chat with virtual agent or live agents. Use the Conversational SMS Integration with Twilio app, available from the ServiceNow Store, to associate your instance with SMS Twilio.") {#agent-init-messg-sc-setting__ul_jzd_5xp_znb} Note: The Conversational SMS Integration with Twilio application installs the Conversational SMS service channel and Twilio spoke applications, if not already installed. |
[Table 1. Messaging channels for Agent-Initiated Messaging Interface]

{#agent-init-messg-sc-setting__table_xmj_rmb_14b}