---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance

# Enable asynchronous mode on the secondary ServiceNow
Virtual Agent instance {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable asynchronous mode on the secondary ServiceNow
Virtual Agent instance to use ServiceNow®
Virtual Agent as a secondary bot with Virtual Agent
Bot Interconnect.

## Before you begin

Role required: admin

## Procedure

1. On the secondary bot instance, navigate to AllSystem Web ServicesOutboundREST Message.
2. Select the VA Bot to Bot record.
3. In the Endpoint field, specify the outbound endpoint URL of the primary ServiceNow® instance to which the Virtual Agent responses are posted. <kbd class="ph userinput">http://&lt;primary instance&gt;/api/sn_va_bot_ic/bot_interconnect/va_api_response</kbd>
4. In the Authentication tab, set the Authentication type field to either Basic or OAuth 2.0.  
   For more information on configuring a basic authentication profile and OAuth 2.0 profile, see Configure a REST message with basic auth and Configure a REST message with OAuth respectively.
5. Click Update.
6. In the HTTP Methods section, select the postMessage method and specify the endpoint URL. <kbd class="ph userinput">http://&lt;primary instance&gt;/api/sn_va_bot_ic/bot_interconnect/va_api_response</kbd>
7. Click Update.

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