---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Unsupported Virtual Agent features in Conversational IVR

# Unsupported Virtual Agent features in Conversational IVR {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A few user input controls used in Virtual Agent Designer are unsupported in Conversational IVR - enabled topics.

## Unsupported Virtual Agent Designer controls {#limited-ivr-features__section_etx_sgy_ydc}

Within the Virtual Agent topic flow, there are a few controls that are not supported for Conversational IVR.

* User input controls:
  * Grouped Choice
  * File Picker
  {#limited-ivr-features__ul_bfr_43y_ydc}
* Bot response controls:
  * Image
  * Link
  * HTML
  * Multi-response
  * Script
  * Card  
    Note:  
    The Card control is supported but Conversational IVR will not read all the parts or elements of the card, if the card's subtitle contains incident numbers, request numbers, and so on, such as `INC0001`, `RITM0001`, `HRC0001`. IVR is configured to read only the number in such cases.
  * Table
  * Video
  {#limited-ivr-features__ul_lng_r3y_ydc}
{#limited-ivr-features__ul_cgm_33y_ydc}

Conversational IVR is designed to silently skip the execution of unsupported controls within the topic flow and to move to the next supported control for execution.

The system is designed to provide warnings when you pick an unsupported control for your topic flow while crating the topic. For example, you can trigger a warning message by adding File picker to your topic flow for a topic
that has IVR enabled.

For information about the supported controls to be used for Conversational IVR, see [Input Collector user input control](https://servicenow-prod.fluidtopics.net/fQOc2pyDvp_lKSJW49DBMw "Use the Input Collector control to gather data for use by Now Assist in conversations that use large language model (LLM) topic discovery.").