---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Use filters in the Users tab

# Use filters in the Users tab {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can use filters to get a deeper understanding of User data.

## Filter using the filter editor {#users-tab-filtering-pae__section_ons_xck_vpb}

The filter editor enables you to filter users based on one or more conditions. You can either select an existing filter from the list or create a new filter using the editor.  
The filter editor consists of the following:

* Field: A list based on relevant tables.
* Operator: A list of operations that is contextually generated based on the selected field.
* Value: A text entry field or a list that is contextually generated based on the selected field.
{#users-tab-filtering-pae__ul_sns_xck_vpb}

To remove a condition, select the delete icon ![Delete icon.]() next to the condition. To add dependent conditions in the condition builder, either select or or and. To filter the conversations list using the condition, select
Update.  
To save a condition that you created in the filter editor, select Save filter. In the Save Filter pop-up window, specify a name for the filter. You can also set permissions for the filter in the Save Filter window. Users having the Chat Analytics Viewer (chat_analytics_viewer) role can select and modify your saved filters.Figure 1. Saved condition

## Field options in the Filter Editor {#users-tab-filtering-pae__section_yz2_d4c_xpb}

{#users-tab-filtering-pae__table_pmd_pqs_bgc__entry__2}

|   |   |
|-|-|
| Channels | Filters users based on the communication channels. |
| Created | Filters users based on the date and time when the conversation was created. |
| Created On | Filters users based on a specific date when the conversation was created. |
| Created by | Filters users based on the user who created the conversation. |
| Domain | Filters users based on specific domains related to the conversation. |
| Is Anonymous | Filters users who had conversations as anonymous users. |
| Last Conversation | Filters users based on the last conversation. |
| Sys ID | Filters users based on the Sys Id. |
| Tags | Filters users based on the tags associated with the users. |
| Updated | Filters users based on when the user record was last updated. |
| Updated by | Filters users based on who last updated the user record. |
| Updates | Filters users based on updates to a user record. |
| User | Filters users based on user name. |
| Keywords | Filters users based on keywords related to the user record. |
[Table 1. User filters]

{#users-tab-filtering-pae__table_pmd_pqs_bgc}