---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

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ft:locale :

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ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

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---

# Integrating the Conversational Integration with Apple Messages for Business app with other applications

# Integrating the Conversational Integration with Apple Messages for Business app with other applications {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Other ServiceNow applications and features can use the Conversational Integration with Apple Messages for Business application.

As a live agent, when you accept a request from the Apple Messages for Business service channel, you can converse with the requester within the same channel.

## Integrating with Customer Service Management {#messg-apple-integrating-apps__section_xcs_fjg_jnb}

Integrate the Conversational Integration with Apple Messages for Business application with the ServiceNow®
Customer Service Management application to enable your customer contacts and consumers to initiate a Apple Messages for Business chat conversation with a virtual agent or live agent. An agent can accept a conversation initiated from a Apple Messages for Business chat conversation.